Management Assistant

SHAYAMI HASANTHI NANAYAKKARA

***** ****** *** *******, *******, VA 20148

Phone: 703-***-**** (Home); 703-***-**** (Mobile) Email: *********@*****.***

I am a highly motivated and enthusiastic individual with twenty one years of experience in

diverse positions, both in private sector organizations and in the World Bank. I am well-

organized, and detail-oriented, and I can work effectively under pressure, with or without

supervision. I am able to communicate effectively, and am able to work collaboratively with my

team members to achieve organizational objectives.

SUMMARY OF SPECIALIZED SKILLS:

• Excellent computer skills (WORD, Lotus Notes, Excel, PeopleSoft, WB Document System,

IRIS, PowerPoint) .

• Outstanding team player, with ability to interact tactfully and effectively with staff at all levels in

a multi-cultural environment.

• Able to work accurately and efficiently to complete assigned tasks in a timely manner in order to

meet stringent deadlines.

• A fast learner - - Willing to seek assistance from more senior staff if and when needed.

• An effective go-getter who will get the job done.

PROFESSIONAL EXPERIENCE:

The World Bank, Washington DC ( IMTC Dept. in the IMT VPU ) April 2012 -

Present

Office Assistant (CORESTAFF Agency Temporary Staff)

My current responsibilities include (but are not limited to):

• Verification of invoices to ensure vendor compliance with contractual rates,

• Interaction with IMTTE financial team to ensure proper and timely chargeback of

telecom expenses,

• Reconciliation of expense and revenue information for the various vendors and service

categories,

• Interaction with IMT’s financial management team to ensure timely payment of invoices

to vendors,

• Taking care of the logistics for staff missions (travel arrangements, security clearances,

etc.),

• Handling phone calls and organizing meetings at headquarters, overseas, and also via

videoconference, and

• Providing office support, such as ordering office supplies, and assisting staff with

administrative matters.

The World Bank, Washington DC (IMTMC Dept. in the IMT VPU) April 2011 - Feb.

2012

Lotus Notes Certificate Archive Admin/Office Asst. (CORESTAFF Agency Temporary Staff)

• Maintained and supported 14,000 Archive Databases for all Clients at Headquarters.

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• Responded to GSC and clients via phone and email.

• Created Archive DVDs by copying the database online and transferring to DVDs.

• Fixed errors on HQ Users Database for successful transfer of emails into DVDs.

• Mailed out Archive DVDs to clients on time.

• Maintained and ordered supplies for the entire Lotus Notes DVD cutting system.

The World Bank, Washington DC (IMTTE Dept. of the IMT VPU) Aug 2010 -

March 2011

Office Asst. (CORESTAFF Agency Temporary Staff)

• Consulted with internal and external clients including staff, consultants and vendors to

ensure timely payment and resolve any processing delays.

• Filed and maintained all records according to departmental procedures.

• Handled phone calls, scheduled and coordinated logistical arrangements for meetings,

conference calls and video conferences.

• Handled office supplies requisitions and publications.

• Reviewed documentation for travel Statement of Expenses.

• Handled routine data entry, including check writing, filing of accounting documents.

• Assisted in the preparation of materials for conferences, seminars, workshops, etc.

Fannie Mae, Herndon, VA 20170 2006 – June 2010

Consultant - Investor Reporting Dept, Asset Development & Management Group.

• Managed individual accounts of 250 mortgage holders, acted as the point of contact between

these customers and internal administrators.

• Analyzed and resolved investor accounting problems within the scope of my assigned portfolio

by performing research and developing solutions to reduce or eliminate errors.

• Managed mortgage lender/service portfolios as per SOX compliant guidelines for lenders.

Federal Home Loan Mortgage Corporation (Freddie Mac), McLean, VA 1992 - 2006

Cash Management Assistant.

• Posted and reconciled Loss Mitigation daily cash within established deadlines.

• Performed monthly cash reconciliation and resolved issues.

• Responded to and researched internal and external customer issues and Collections.

• Recorded loan transaction information in spreadsheets.

• Provided monthly reports and status to management.

• Monitored and tracked accurate loan service database files to assist in the compilation of data for

designated report generation.

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