Customer Service Representative
Resume:
LORI MARTELL
Land O Lakes, FL *****
Phone: 813-***-**** ********@*******.***
INSURANCE / ADMINISTRATIVE PROFESSIONAL
Highly motivated, accomplished Administrative Professional with an excellent record of
consistently meeting goals and delivering a high level of work performance. Extensive
experience in processing applications, following up on cases in underwriting and providing
great customer service.
Skilled in managing priorities and demands efficiently. Being a team player who is adaptable
and learns new skills quickly. Proficient in Microsoft Office, Internet and the CAS Imaging
System.
PROFESSIONAL EXPERIENCE
Metropolitan Life Insurance Co., Tampa, FL
2003-2013
Position: Underwriter Assistant / Data Entry Clerk
Processed work for 18 Underwriters.
Handled GIO/Change/Reinstatement processes.
Ordered requirements and files needed for application processing.
Entered multiple applications per day.
Ordered MIB’s, License checks.
TRC Staffing, Tampa, FL
2003-2003
Position: Multiple General Clerical
Handled multiple positions with adminisstrative and technical responsibilities.
Excelled in providing outstanding customer service and delivered accurate correspondence.
TRC Staffing, Jacksonville, FL
2001-2003
Position: Multiple General Clerical
Completed multiple temporary clerical assignments.
Received superior evaluations and feedback from customers.
Cambridge Integrated Services, Houston, TX
Position: Customer Service Representative 1994-2001
Entered Medical Data
General Clerical Duties Performed
EDUCATION
Complete technical training-Microsoft Office and CAS Imaging
Graduated, Captain Shreve High School, Shreveport, LA.
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