Customer Service Manager
Resume:
**** ******** **, ****** ****, FL 32792407-***-****(*************@*****.***
Kristen A. Pariso
Objective
Looking to expand my experience by obtaining a leadership or management roll
where I can utilize my interpersonal communication skills and multi-tasking
ability while learning and growing in a productive working environment. As a
bright, ambitious person, I enjoy working in a fast paced, highly motivating
position where I can assist others while challenging and expanding my knowledge
and understanding of the task at hand. I am seeking a position that will offer
the chance for advancement as well as allow me the opportunity to gain
additional skills and experience.
Experience
7/2009 - Present Tektronix Component Orlando, FL
Solutions/Precision Test Solutions
Customer Support Specialist
Customer Service and Order Entry for Component Test lab. Responsible for
contract review, order entry and quoting for Military and Space accounts. In
charge of maintaining good relationships with key accounts and making the
customer's experience favorable.
Responsibilities also include taking inbound calls for customer inquiries and
problem resolution, informing customers of their order status, keeping up to
date metrics on department productivity and participating in Kaizen Events to
help improve department functions.
Lead my department in software conversion project. Was key contact and trainer
for conversion of the company's software from TCM to Oracle. This included
preparing and validating all data for conversion from one system to the other,
training my entire department and writing new Standard Operating Procedures.
3/2007 - 2/2009 Arbon Equipment Corporation Orlando, FL
Customer Service Rep / Order Administrator
Transmitting orders, calculating commissions, verifying credit information and
being key customer contact were my primary responsibilities.
Duties also included invoicing, billing, collections, arranging domestic and
foreign shipments as well as maintaining and ordering inventory for 3 locations
throughout Florida.
8/2005 - 2/2007 Onsite Safety Systems Orlando, FL
Customer Service Rep / Inside Sales
Began employment as a CSR in a busy call center. Handled scheduling and data
entry for Florida's southwest region. Also handled billing and collections.
Was promoted to inside sales rep because of my knowledge of the product. Came
up with new marketing ideas and attended trade shows. Was also tasked with
finding new product and vendors and was responsible for staying up to date on
OSHA safety regulations
11/2003 - 8/2005 Adecco/Hewitt Associates Orlando, FL
Customer Service Rep / Benefits Administration
Call Center representative for Benefits Administration. Handled health
insurance enrollment, questions and complaints for Fortune 500 companies.
Started as a temporary position but was extended several times. Duties included
data entry, handling conflicts without management involvement and making sure
clients were fully informed about their health and retirement benefits.
Education
1997-2002 University High School Orlando, FL
High School
Diploma
I am a self motivated, fast learner with great attention to detail and ability
to multi-task. Proficient in many modern software programs including but not
limited to Word, Excel, Lotus Notes, Outlook, Netscape, Rumba, TCM, Citrix and
Oracle. Advanced Microsoft Excel training course completed March 2013.
Extensive customer service experience with a knack for sales, administration
and management.. Some general accounting knowledge and excellent written and
verbal communications skills. I am a team player with great energy and I work
well under pressure.
References
Carlton Chin Customer Care Manager - Tektronix
Mike Trump Director of Operations - Arbon Equipment
Joe Bingold Market Development Manager - Tektronix
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