**** ******** **, ****** ****, FL 32792407-***-****(acc28a@r.postjobfree.com

Kristen A. Pariso

Objective

Looking to expand my experience by obtaining a leadership or management roll

where I can utilize my interpersonal communication skills and multi-tasking

ability while learning and growing in a productive working environment. As a

bright, ambitious person, I enjoy working in a fast paced, highly motivating

position where I can assist others while challenging and expanding my knowledge

and understanding of the task at hand. I am seeking a position that will offer

the chance for advancement as well as allow me the opportunity to gain

additional skills and experience.

Experience

7/2009 - Present Tektronix Component Orlando, FL

Solutions/Precision Test Solutions

Customer Support Specialist

Customer Service and Order Entry for Component Test lab. Responsible for

contract review, order entry and quoting for Military and Space accounts. In

charge of maintaining good relationships with key accounts and making the

customer's experience favorable.

Responsibilities also include taking inbound calls for customer inquiries and

problem resolution, informing customers of their order status, keeping up to

date metrics on department productivity and participating in Kaizen Events to

help improve department functions.

Lead my department in software conversion project. Was key contact and trainer

for conversion of the company's software from TCM to Oracle. This included

preparing and validating all data for conversion from one system to the other,

training my entire department and writing new Standard Operating Procedures.

3/2007 - 2/2009 Arbon Equipment Corporation Orlando, FL

Customer Service Rep / Order Administrator

Transmitting orders, calculating commissions, verifying credit information and

being key customer contact were my primary responsibilities.

Duties also included invoicing, billing, collections, arranging domestic and

foreign shipments as well as maintaining and ordering inventory for 3 locations

throughout Florida.

8/2005 - 2/2007 Onsite Safety Systems Orlando, FL

Customer Service Rep / Inside Sales

Began employment as a CSR in a busy call center. Handled scheduling and data

entry for Florida's southwest region. Also handled billing and collections.

Was promoted to inside sales rep because of my knowledge of the product. Came

up with new marketing ideas and attended trade shows. Was also tasked with

finding new product and vendors and was responsible for staying up to date on

OSHA safety regulations

11/2003 - 8/2005 Adecco/Hewitt Associates Orlando, FL

Customer Service Rep / Benefits Administration

Call Center representative for Benefits Administration. Handled health

insurance enrollment, questions and complaints for Fortune 500 companies.

Started as a temporary position but was extended several times. Duties included

data entry, handling conflicts without management involvement and making sure

clients were fully informed about their health and retirement benefits.

Education

1997-2002 University High School Orlando, FL

High School

Diploma

I am a self motivated, fast learner with great attention to detail and ability

to multi-task. Proficient in many modern software programs including but not

limited to Word, Excel, Lotus Notes, Outlook, Netscape, Rumba, TCM, Citrix and

Oracle. Advanced Microsoft Excel training course completed March 2013.

Extensive customer service experience with a knack for sales, administration

and management.. Some general accounting knowledge and excellent written and

verbal communications skills. I am a team player with great energy and I work

well under pressure.

References

Carlton Chin Customer Care Manager - Tektronix

407-***-****

Mike Trump Director of Operations - Arbon Equipment

321-***-****

Joe Bingold Market Development Manager - Tektronix

503-***-****

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