Customer Service Administrative Assistant

JASMIN L . W YNN

**********@*****.*** *** Carolina Ave 901-***-****

OBJECTIVE

To secure a challenging and responsible position that allows me to utilize my

background of clerical and customer service experience.

EDUCATION

Aug 2012 – Present Seminole State College Sanford, FL

Aug 2006 – May 2008 University of Memphis Memphis, TN

Aug 2003 - May 2006 Trezevant High School Memphis, TN

EXPERIENCE

Sears Home Services Lake Mary, FL Aug 2013 – Present

Appointment Specialist

Functioning with the primary duty of being customer-centered, service-focused and communication-driven.

Providing product service and product information as well as customer issue resolution.

Initiating and setting appointments for home improvement consultations.

Fedex Corporation Orlando, FL May 2008 – Sept 2013

Center Consultant

Provided exceptional customer service taking customer orders, recommending products and services, as well

as satisfying customer questions.

Safely and efficiently operated various pieces of office equipment including photocopiers, binding equipment,

and fax machines, in addition to industrial equipment such as pallet jacks and forklifts.

Sorted, loaded, and organized parcels

Quality checked and kept accurate records of inbound/outbound shipments and parcels

Followed and instituted proper policies and effective procedures to complete tasks

Dangerous Goods Agent/Material Handler

Trained and skilled in identifying, handling, loading and shipping of dangerous goods such as chemicals, dry

ice, etc.

Trained in proper parcel packaging procedures and processing protocols

Completed necessary tasks using proper policies and safety procedures

Highpointe Assisted Living Facility Memphis, TN Dec 2007 – Oct 2008

Administrative Assistant

Patient data management

Preparation of a variety of documents utilizing Microsoft Office software

Handling phones, filing, faxing, etc.

SKILLS

Technical Skills

MS Word

Excel

Outlook

Typing skills - 60wpm

Knowledge of office management systems and procedures

Excellent spelling and grammar skills

Core Skills

Organized and detail-oriented planner

Effective communicator

Information management

Efficient problem-solver

Quickly adaptable

Consistently reliable

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