Customer Service Quality

*** **** **. *******, ******* L*B *N* • 1-604-***-**** • ******************@*******.**

Paula Merrells

Objective

To obtain a position with a dynamic company, which will allow me to utilize my current experience and gain

new experience in the business community. Career and personal growth are my ultimate goal.

Experience

2004-2013

Steve Nash Sports Club Administration Richmond, B.C.

Credit Counselor/Retention Department

Design repayment plans to maximize revenue and retain clients

Contact with clients inbound/outbound and email

Maintaining customer records by updating account information

Providing quality customer service while advising clients of their legal obligation

Reconcile clients disputes while maintaining high retention rates

Knowledge of Microsoft office, Outlook, Excel

2003-2004

Steve Nash Fitness World Administration Surrey. B.C.

Credit Card Administration

Contacting clients to verify pre-authorized payment issues.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly

and efficiently.

Trained new employees on company customer service policies and service level stand.

2002-2003

Steve Nash Fitness World Surrey, B.C.

Guest Services

Marketing new clients through the phone

Call Centre environment

Training and managing new staff members

General Reception, Public Relations

E ducation

2002

Queen Elizabeth Secondary Surrey, B.C.

Graduate

Earned Super-host Certificate Grad Council Member Yearbook Committee

R eferences

References are available on request.

Contact this candidate