Customer Service Sales
Resume:
OBJECTIVE
* ***** ******** *** ******** service experience. Knowledge of VoIP,
Broadband HSI and Cable services. Proficient in Microsoft Word and Excel.
Assist in driving field technician productivity, time management and real-time job
routing through managment software. Monitor performance and task completion
of jobs routed for the day adjusting as needed. Ensure efficient and effective
routing of each day's scheduled work to the appropriate field technician to ensure
we arrive during the timeframe committed to the customer. Continuously
monitoring to adjust work assignments to ensure optimum tech productivity
through efficient routing with consideration of drive time while preserving on time
compliance. Handle any and all escalated situations in a timely manner, coaching
employees where needed, and handling customer complaints to ensure overall
satisfaction. Ensure that all routed technicians acheive on average budgeted
points of completed work per hour and per day. Follow up with field personal on
all scheduled trainings, time off and other instances that reflect poor planning or
failure to plan that results in deviation in expected workforce availabilty. Liason
with field employees and support teams to mentor thier growth and improve end
to end customer experience. Provide positive influence and leadership withing
the Dispatch organization.
WORK EXPERIENCE
Dispatcher
Charter Communications, Inc. Midland, Michigan
EDUCATION
High School or equivalent, Psychology, Design & Applied Arts,
Bullock Creek Highschool Midland, Michigan
CERTIFICATION
Effective Management
January 2012
Jones NCTI
Broadband Trouble shooting
January 2011
Jones NCTI
SKILLS
Intermediat
Microsoft Office Excel
e
Intermediat
Microsoft Outlook
e
Multi-line Phone Systems Expert
keyboarding Expert
Data Entry Expert
Customer Care Expert
Customer Communications Expert
Customer Support Expert
Customer Relationship
Expert
Management
multitasking Expert
customer service/sales Expert
LANGUAGES
Englis Fluen
h t
CAREER HIGHLIGHTS
7- year background in customer service and relations, Broad knowlege of HSI,
Voip and cable services and sales. Interested in persuing a career with
advancement in management position.
INTERESTS
Books/Reading, Education/Learning, Drawing, Gardening
REFERENCES
Jennifer Carter
Dispatcher, Charter Communications, Inc.
Professional
Shawn Gray
Dow
Personal
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