Customer Service Quality Control

Natasha C. Fung

**** ********* ****** ( Baltimore, MD 21206

Cellular Phone:443-***-****

************@*****.***

Profile

Excellent worker who adapts and adjusts to change well. Efficient and

hard worker who completes all tasks given in a timely manner.

Education

Essex Community College - Baltimore, MD September

2010- Present

Frostburg State University - Frostburg, MD

September 2007- May 2010

Dr. Samuel L. Banks High School- Baltimore, MD September

2003- May 2007

Relevant Courses:

Psychology

Keyboarding and Document Formatting

CPR

Key Skills

Office Filing

Faxing

Front- Desk

Reception

Computer MS Word MS Outlook

MS Excel MS Access

MS PowerPoint Windows

CPR CPR Adult, Child,

Infant

AED Adult, Child

Experience

United States Postal Services

Baltimore, MD Mail Handler

Assistant April 2013- Present

Mail Handler assistant who helped prepare mail for delivery. My duties were to

neatly place mail into

The Flat Sorter Machine, cut plastic from bulks of magazine, organize mail

trays by zip code and also

Ensuring that no mail is damaged before being place into the flat sorter.

Kelly Services

Towson, MD Quality

Control/Shipping/ December to February

Material handler to assist with packing car parts for shipment. I also was

picking orders and scanning them in

The AS400 database to confirm order was found and completed.

Artsy Couture

Cockeysville, MD Assembly/Quality

Control November to Present

I worked in the quality control department. My responsibilities also was to

check on the

work order of the customer to see that all the items were ready to be shipped

I also worked in

quality control making sure that the items were not faulty before shipping

them.

Wal-mart Overnight

Stocker January 2012 to August

Baltimore, MD

My tasks included stocking in all departments, including toys, domestics, and

apparel. I also

moved items from one shelf to another by determining the items location using

the RF scanner and

reading the barcodes to locate the items' appropriate place. Other duties

included zoning products. and

Highlights:

Gained experience of working with, and being part of a team oriented job. I

also enjoyed the

determination and goals set by the Wal-Mart managers.

Baltimore Animal Rescue and Care Shelter - Cleaning Assistant October 2011-

February

2012

Baltimore, MD

Multitasked between washing animal dishes, cleaning cages doing laundry, and

mopping

floors. Located in a fast pace environment that was busy at all times and kept

a positive

attitude.

Highlights:

Gained experience with using a dishwasher and custodial experience. Comfortable

working around

large animals and in an environment where other tasks other than job

description must be handled

Our Daily Bread - Volunteer

Server June 2009- June 2009

Handed out knives forks and spoons to each table, cleaned off tables as guests

left and new guests

arrived.

Highlights:

I gained customer service skills and ensured that the guests were comfortable.

East Baltimore Development Inc. - File Clerk/Receptionist Junes

Baltimore, MD 2007- September 2007 June 2006 -

September 2006

Handled multifaceted clerical tasks (e.g., data entry, filing and

faxing) as the assistant to the financial department. Quickly became a

trusted individual known for "can-do" attitude, flexibility and

high-quality work.

Highlights:

Provided timely and knowledgeable response to the information requested

and transferred calls.

I kept a positive work ethic; and commitment to completing all tasks

given.

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