Customer Service Sales

Darlene Rodriguez

**** ****** ****** ******, ******** FL 34748

**************@*****.***

407-***-****

SUMMARY OF QUALIFICATIONS:

•Proven ability to prioritize and complete multiple tasks

• Fast learner with the ability to adapt quickly to a challenge

•Effective working both independently and as a team member

•Strong verbal and communication skills in English and Spanish

•Computer skills with Microsoft Excel, Word & Power Point

•Very responsible and dependable; Finish any tasks on hand

WORK EXPERIENCE:

Positive Promotions 2/13-1/14 Hauppauge N.Y

ICE Order Movement

Daily review of assigned open order reports to ensure order is moving thru production.

•Identify all information needed on any assigned order on hold and advise all needs.

•Addressing & correcting all imprinted order issues for both outside & in-house

imprinted goods.

•Communicate with both Vendors & Customers for multi-color imprint availability &

costs.

•Calculate the customer’s cost for multicolor imprinting (if possible).

•Approve vendor proofs & addressing vendor artwork issues.

•Assuring all necessary reports (artwork & email proofs) are worked each day

•Handle all customer service calls stemming from customer complaints including:

•Research complaints on imprint problems, errors, smudges, slanted imprints,

etc.

•Research short shipments and issue “ship offs” when needed

•Determine and issue credits as needed

•Other duties as assigned.

Broadridge 2/11-5/11 03/12-6-12 Edgewood N.Y

Quality Control Analyst

Duties included searching for documents online for stockholder and review there proxy

statements and annual reports for future meeting and completed daily packets for each company,

and if issues found I would have to email another department to get the problem resolved,

worked with Microsoft excel

Forever 21 08/10-11/10 Massapequa N.Y

Sales Associate / Training Assistant Manager Responsible for maintaining outstanding

customer service as per Company standards, generating sales, merchandising, and safeguarding

company assets.

Country-Wide Insurance 05/09-04/10 New York N.Y

File Clerk Duties included taking messages as well as meeting with staff and use oral or written

communications techniques to complete task fast. Also I organize reference materials and collect

printed materials and located and remove material from file when requested. Delivered files to

staff so they could complete their job as well as entering data in the computer.

References Upon Request

Contact this candidate