Manager Customer Service
Resume:
WESLEY MILLS
**** * ****** *********, *****, Minnesota 55920 507-***-****
907-***-**** ******.*********@*****.***
STORE MANAGER/DIRECTOR
QUALIFICATIONS PROFILE
Goal oriented, dynamic, and highly tenacious professional, offering extensive years of experience in managing
merchandising, retail, sales, and marketing operations. Possess creative eye to identify areas of improvement and
implement effective solution to problems and issues under pressure and during crisis situations. Display solid
interpersonal skills with both client and employees; able to establish and maintain constructive relationships with cross
cultural teams and to deal with all levels of individuals across the organization. Possess technical proficiency with
Microsoft Office Suite (Excel and PowerPoint) and email. Employ exceptional management skills as exemplified in the
flawless accomplishment of store operations to augment store sales, profits, expenses, and customer service levels.
Showcase an in depth comprehension of profit and loss, sales, purchases, labor, and cost reporting in promoting
necessary results. Expert at developing comprehensive plans for current and long term goals as well as contingency
plans for unpredictable outcomes.
PROFESSIONAL EXPERIENCE
Wal Mart Corporation, Gresham OR, Rochester MN
SHIFT MANAGER 2010–2014
Took responsibility in managing and organizing 450 employees within the shift.
Executed employee relation strategies and engagement initiatives to establish harmonious work relationship
among employees within the facility.
Provided hands on oversight and guidance to employees to ensure the delivery of high quality customer
service.
Notable Accomplishments:
Propelled business toward expansion and profitability by generating and maintaining excellent sales
figures in all areas of responsibility.
Generated referrals and repeat business by delivering exceptional customer services while ensuring
their total satisfaction; promptly resolved customer and associate issues.
ASSISTANT STORE MANAGER 2007–2010
Proactively oversaw the P&L, operations, and merchandising activities; guaranteeing continuous adherence to
standards of excellence.
Established and implemented innovative merchandising programs to seamlessly meet schedules and quality
requirements.
Facilitated effective training, coaching, and development to a team of up to 450 associates.
Fred Meyer/Kroger Corporation Food Group, Anchorage Alaska
ASSISTANT MANAGER 1999–2007
Handled the recruitment, selection, hiring, training, and evaluation of hourly associates and hourly supervisors.
Spearheaded and monitored merchandise operations while providing direct supervision, career growth, and
development opportunities for each associate.
Wesley Mills 1
WESLEY MILLS
1250 3 Avenue Northwest, Byron, Minnesota 55920 507-***-****
907-***-**** ******.*********@*****.***
Served as primary point of contact for customers, which involved responding to customers’ request for
information and/or services.
Established and maintained a safe, clean, and friendly working environment.
Wesley Mills 2
WESLEY MILLS
1250 3 Avenue Northwest, Byron, Minnesota 55920 507-***-****
907-***-**** ******.*********@*****.***
EARLIER CAREER
GROCERY JOURNEYMAN/DEPARTMENT MANAGER, Carr Gottstein Foods/Safeway Corporation, Anchorage Alaska
RETAIL CLERK, IGA and Safeway Corporation, Soldotna, Alaska
ARMED FORCES, Assistant Gunner, Section Six, Airborne Field Artillery, Bravo Battery 3 rd/319th, 82nd Airborne
Division, Fort Bragg, NC
EDUCATION
ASSOCIATE OF ARTS IN BUSINESS MANAGEMENT Oklahoma Christian College, Oklahoma City, OK
PROFESSIONAL DEVELOPMENT
National Food Safety Certification Associate Coaching and Development Leaders Out In Front
13 Week Management Development Program
AWARDS AND RECOGNITION
Quality Service Award Five Year Safety Award Food Safety Award Five and Ten Year Service Awards
Letter of Commendation / Food Regional Supervisor / Puget Sound
COMMUNITY INVOLVEMENT
Volunteer, Special Olympics Polar Plunge Program Volunteer, Valley Recycling Center
Volunteer, Secret Santa Program Volunteer, Community Clean up Program
Assistant Wrestling Coach, Palmer High School, Palmer, Alaska
Wesley Mills 3
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