Human Resources Customer Service

Deidra Perry

Contact

Phone : 502-***-****

e-mail : ********@*******.***

Address

**** ************ ****, **********, ** 40215

Profile

Objective I am seeking a career opportunity in Human Resources. Background includes over five

years of HR experience.

Education

June 2014 MSBC in Organizational Leadership

Spalding University, Louisville, KY

May 2012 BSBA in Management

University of Louisville, College of Business, Louisville, KY

May 2007 Associates in Arts

Jefferson Community College, Louisville, KY

Work Experience

Marsh & McLennan Companies, Louisville

Senior Leave Management Analyst July 2013 to Present

Experience with Microsoft Office Suite, Taleo, and Payroll using Oracle and PeopleSoft

Responsible for the end-to-end administration of Company, Federal, and State leaves of absence including

short term disability (STD), long term disability (LTD), family medical leave act (FMLA), workers

compensation (WC), military leaves, paid parental, and personal leaves of absence.

Primary point of contact for employees to initiate a leave of absence request including explaining policy,

determining plan eligibility/job protection rights, creating leave packages/ letters, communicating regularly

to managers / HR business partners, liaising with 3rd party vendor for medical information, escalating

compliance issues, updating employee pay / leave status via PeopleSoft, and managing all aspects of a

approved leave case through the employee’s return-to-work and/or transition to LTD.

Assisted with creating new SOPs, and liaised directly with internal stakeholders including Global Benefits,

Employee Relations, Legal, and Payroll.

Updated the employee’s PeopleSoft record to stop/start/reduce pay in compliance with leave policy

approval/denial, updating the employee’s attendance record, and documenting all activity into team’s leave

tracking database.

Provide timely, accurate and detailed leave of absence policy, job protection, and leave approval/denial

communications to employees and their managers / HR business partners.

Provided backup coverage to the workflow Supervisor as needed.

Provided on-the-job training, guidance on complex issues, handled escalated clients/issues

Humana Military Healthcare Services, Louisville

Human Resources Specialist February 2011 to July 2013

Experience with Microsoft Office Suite, Taleo, Oracle, Discoverer, SharePoint, and Payroll Auditing

Supervised Temp for my immediate department. Ensured that mandatory training was completed.

Reviewed and approved timesheets. Conducted training.

Responsible for the Associate Recognition Program by working with Procurement and vendors to order

coins, stars and plaques to maintain award levels, budget responsibilities for tracking the dollars

available each month, and ensuring that associates in the Corporate and Field locations receive their

awards. Sets up the award banquet for Corporate.

Setting up new hire files and auditing for completion, verifying I-9s for orientation (E-verify). Submitted

New Hire information to Kentucky New Hire Reporting system to ensure compliance.

Audited job files, broke down termination files, ensured RN compliance through the RN licensure

process, and completed performance tracking for Competency and Contribution Improvement Plan

(CCIP) process.

Assisted the HR Analyst with the Temp/Contractor hiring process, verified required compliance training

for Temps, approved timecards when necessary, reviewed resumes of the temps, and created purchase

orders.

Coordinated and tracked FMLA. Conduct FMLA segment of New Leader Onboarding (NLO) monthly or

as needed. Also, assisted with presenting Paid Time Off (PTO) and Military Leave.

Filed and copied transfer files as well as handled the copying of information for subpoenas. Kept the

filing updated for Associate personnel files.

Assisted with background checks and drug screens through Verified Persons

Humana Veterans Healthcare Services, Louisville

Customer Service Specialist April 2009 to February 2011

Assisted the Veterans Administration with outsourcing veterans for healthcare services to private

providers.

Ensured that veterans’ records were requested and sent to provider in timely manner.

U.S. Census Bureau, Louisville Seasonal

Administrative Specialist April 2010 to June 2010

Performed Human Resources Specialist duties such as hiring of associates, payroll, interviewing, and

terminations.

Organized personnel folders, training materials and other materials as need to perform daily duties.

Humana Inc., Louisville

Billing and Claims Representative August 2007 to April 2009

Editor of Humana Higher Education Program’s newsletter.

Maintained 100% Quality Assurance while working on Working Aged Status Project.

Achieved the highest quality score within my team for the month of February with a score of 2.9/3.0.

Assisted Medicare clients with billing, enrollment, and claims questions and/or issues.

National Public Radio, Louisville Internship

Human Resources Intern August 2005 to August 2007

Assisted the Volunteer Coordinator with scheduling and positioning individuals in order to complete the

workload.

Collaborated with fundraising team during one of the most successful fundraising seasons.

Avis Rental Cars

Rental Sales Agent August 2005 to August 2007

Provided customers with transportation suitable to their needs.

Assisted Training Coordinator with the training of New Hires.

Received placement on the company’s national top 200 list for sales within the first year of

employment.

Seasonal

United States Postal Service

Clerk May 2004 to December 2004

Sorted and distributed customers’ priority parcels.

Supported other departments in implementation of workload.

Utilized effective communication and OSHA training to ensure safety of co-workers.

Kentucky Fried Chicken

Cashier March 1999 to May 2004

Provided Support services to aid management with daily sales inventory and other points of

sale.

Trained new personnel on duties and procedures.

Reserves

U.S. Army, Louisville

Human Resources Specialist January 2000 to March 2003

Deployed to Kuwait in 2002 to support officers in casualty reporting.

Cataloged all military personnel information for possible employment opportunities and

salary increases.

Filed documents and provided support services for immediate supervisor.

Ensured confidentiality of all documents and information disseminated locally.

Facilitated educational trainings specific to job descriptions and ranking.

Honors

National Defense Service Medal

Armed Forces Reserve Medal

Army Service Ribbon

African American Student of Excellence Award

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