Manager Management
Resume:
Tone Nunes
South Hadley, Massachusetts 01075
acc1xv@r.postjobfree.com
Tel. 413-***-****
Key Qualifications
Excel in positions requiring communication between varying levels of technology
usability and comfort
Data Management: Segmentation; list management; analytics.
Project lead for multi-module, cross-campus CRM software including finance, medical, development
and operations
Supervision and direction of operations teams with the task of successfully improving procedures;
improved data accuracy from 66% to 98.9% within two months
Interim contract management representative for data management contract ($1M plus)
Development and marketing expertise
Hands on management style
Technical Trainer for all levels of user
Technical Skills
Microsoft: MS Office packages: Word, Excel, Access, Powerpoint, Adobe: Illustrator, Photoshop
CRM/Data: Advanced Sugar CRM, Advanced Answers on Demand, Team Approach; Other: Laptop/desktop
management, configuration; remote computer configuration; networking, help desk, implementation of upgrades and
software tools, Basic SQL, Business Objects, data mapping.; Graphic Design and production.
Experience
01/2011-present Massachusetts Library System Whately, MA
Technical Advisor
Contract Position: Directs implementation of technologies for the Western Massachusetts libraries as per a Gates
Foundation grant; Conducts trainings and continuing education regarding information technology; data management,
hardware and software; Creates a database for library inventories.
04/2002-12/2011 Vinson Hall Corp./Navy Marine Coast Guard Residence Fdn. McLean, VA
IT Systems and Support Manager; Data Lead
Maintained and managed VHC supported information systems to include 62+ computers, 2 Windows-based
servers, telephones, web presence and related hardware and software; Served as project lead for implementation of
eTime/ADP Payroll conversion, Advanced Answers multi-departmental data conversion and training; Assesses current
and future hardware, software and data processing needs for VHC and NMGCRF; Confered with users/user departments
regularly to identify hardware, software, and application needs and determine how desired results can be achieved;
Continuously analyzed and updates existing systems and write/install or recommend new programs and hardware to meet
user needs; Assures accurate systems documentation. Prepares detailed descriptions of all systems components;
Determines user knowledge levels and recommended training to perform job functions; Trains user department personnel
in the use of PC's, terminals, printers, other peripherals and the installed program applications; Develops methodology to
maximize flexibility of programs/systems to meet changing needs of users and/or departments; Assisted with successful
information sharing between departments; Maintains contacts with all user departments, hardware vendors and other
systems representatives; Assisted residents (300+), as schedule permits, with personal computer interests/needs; Maintains
residents’ rights and confidentiality.
Tone Nunes 1
9/2001- 03/2002 World Wildlife Fund Headquarters Washington, DC
Development Operations Data System Manager
Provided expertise and leadership in the development and maintenance of office-wide core fundraising management and
subsidiary systems; management and implementation of Development Donor Database (Team Approach); Supervised
development team with focus on incorporating institution-wide marketing strategy and revenue goals while utilizing
diverse levels of technology and tools; Structured guidelines for gift processing in-house, vendor uploads (caging) and
roll-out strategies; Represented developmental marketing and prospecting needs to executive management through
updates and/or presentations; Assisted with fiscal budget planning regarding upgrades, training, and database
maintenance; Served as an architect for change for relaying new processes to gift receipt entry, acknowledgements,
prospect management, events, projects and interest-level direct marketing; Developed best practices to be utilized
institution-wide for donor data management.
04/2000-09/2001 United States Holocaust Memorial Museum Washington, DC
Development Database Utilization Manager / Team Approach Trainer
Served as the manager of database and segmentation management for the development department (HQ and Nationwide);
Primary source of information, guidance, training and in-house manager of data processing systems to acquire, format,
warehouse, and deliver data in a readily useable format to fundraising/development staff and Executive Management, as
well as contracted Museum service providers; Principal liaison for lockbox (caging) and data processing vendors to
develop and ensure fiduciary controls of donor contributions; Assisted in planning and implementation of each
fundraising effort and provide leadership for the transition into viable computer use through code table and management,
procedural analysis and mail management; Supervised data task force for accuracy and implementation of museum
business practices and policies.
04/1995-03/2000 Pathfinder International/FOCUS Washington, DC
Production-Communications Manager / MIS
Developed communication materials; project website design and maintenance; Graphic design of printed and online
material and elements; Writing/editing; marketing; design and delivery of computer training in all MS Office applications,
design software, Lotus SmartSuite applications and WordPerfect; Monthly updating of computer network and systems;
Desktop and outsource publishing management; Created and maintained an Activities Database and MIS tools to track
project development worldwide; Developed and designed a registry to link potential employment opportunities with
consultants in the field; Distance communication training for international field offices and technology evaluation; Liaison
for IT staff located at headquarters (Boston); Dissemination of materials, reports, and tools for government
contracted projects.
Consulting/Training
Deliver IT solutions for nonprofit organizations within their budgetary and user comfort restrictions.
National Law Center on Homelessness and Poverty (2000)
Women for Women International (2000)
Washington DC Animal Shelters (1999)
Education
BA 1992 University of Massachusetts at Amherst;
Other: Conflict Resolution; Nonprofit Management; Project Management; Data Segmentation; Utilizing Web
Technologies; The Graduate School: Graphic Design
Awards
Four Service Awards Employee Excellence (VHC)
Three Outstanding Performance Awards (USHMM)
Chancellor’s Talent Award (Merit-based)
National Sullivan Writing Award
Tone Nunes 2
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