Customer Service Manager

Darlene Hardy

**** ***** **. *******, ** *****

Phone: 415-***-**** E-Mail: **********@*****.***

Highlights of Qualifications

Over 13 years experience providing administrative support at executive levels.

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Excel in the areas of coordinating agendas, meetings and appointments on a daily basis.

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Ensure a high level of office efficiency and effectiveness

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Exhibit exceptional attention –to-detail when preparing reports, minutes, and correspondence and

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presentation materials.

Excellent relationship-building skills to ensure corporate office is well presented to stakeholders, clients

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and general public.

Ability to work with executives and support teams to harmonize administrative systems.

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Provide channels for effective communication both interdepartmentally and with key external

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stakeholders.

Experience

FTV Capital San Francisco, CA

Executive Assistant to Managing Partner, Founding Partner and COO May 2000-Dec. 2013

Responsible for providing administrative support to the managing and founding partners and COO.

Prepared PowerPoint slides for Founding Partner, as well as printing and binding materials for investment and

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fundraising meetings.

Provide administrative support to partners and COO with a demonstrated ability to improvise, improve

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procedure and meet demanding deadlines.

Coordinate corporate luncheons and develop presentations for meeting and special events.

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Act as a liaison between clients and office.

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Manager of the calendar, travel arrangements and daily administrative tasks for executives.

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Responsible for all HR administration including new hire set up, benefit enrollment as well as all employee

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paperwork.

Screen, assess and anticipate workload based on knowledge of Partners and COO priorities.

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Coordinate tasks, travel arrangements, itineraries and agendas, preparation, planning and follow up on the

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firm’s two investor events each year.

Ordered and developed system processes to ensure supplies were in stock and on budget monthly.

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Coordinate and process purchase order, expenses, travel requests and invoices.

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Ghirardelli Chocolate Company Sept. 1996- May 2000

Store Manager

Top graded leadership team and trained and development sales team to drive sales and provide excellent

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guest services.

Drove profitable P and L at an 18 % contribution by delivering a .89% shrink and ensuring payroll and

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expenses stayed to budget.

Collaborative with corporate planners on ordering for store to ensure all items in stock at all times.

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Delivered an overall 30% comp during my three-year tenure, through development of teams and people,

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accurate and timely ordering and driving productivity efficiencies.

Computer Skills/ Core Competencies

Advanced skills in MS Office including Outlook, Word, Excel, PowerPoint, Access; Accurate keyboarding

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skills of 76 wpm; Photoshop; Scanning Technology; Teleconference; Advance web search

Organization; Communication; Business Planning; Meeting Planning; Customer Service Skills; Judgment;

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Adaptability; Proactive Anticipation of Needs

Education

Bergen Community College 1989-1990

Paramus, NJ Major – Hotel and Restaurant Management

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