Customer Service Sales

Anita Burnett

**** ***** ******

Chicago, Ill. **617

773-***-****/615-***-****/Email: **************@*****.***

Summary Of Qualifications

Proven track record in leading Fortune 500 companies. Assit in teams

working in a production and customer service environment. Responsible for

Client relations and providing world class customer service. Produced

volume of work load reaching number goals set by matrix standards. Trained

and mentor team players that advanced employee skills and operational

abilities. Displayed entrepreneurial drive. Strengths: Tenacist

withTechnical troubleshooting skills communications and Interpersonal

skills enthusiastis and resourceful. Micosoft office 2007.Word, Excel,Access Power point and Publisher.

Professional Experience

. Caps Job Readiness Program certifcate of completion,

2013

. The Catholic Charities, Senior Daycare Program, Volunteer

Activity Aide,2012

AFAM Concept, Inc 11/2013 to Present Chicago, IL.

Customer Service Rep. : As a licensed Cosmetologist I answer Inbound calls

regarding Hair products.

Retrieved Online orders using Microsoft 2010 and Performed Data Entry

using Mas-90 software program and pay-pal to process customers

products orderd. Resolve problems associated with the product. Write

press releases for products. Self starter.

Ups : 10/2011 to 01/2012

. Scanner/Loader : Ability to verify and operate hand scanner to load

parcels onto trucks

Macys : 03/2009 to 09/2011 Nashville, TN.

. Sales Associate : Demonstrating advance product knowledge building

quality customer relation that increased sales and repeat

bussiness.Ensuring quick and efficient register transaction. Maintain

merchandise presentation standards ensure merchandise replenishment

and maintain Department cleaniness. Reached dailey and weekly sales

goals by 80%.

The Tennessean Newspaper : 02/2008 to 03/2009 Nashville, TN.

. Bindery Associate: Fed covers, signatures and sheets into various

machinces for collating, trimming,folding, stapling and perforating

operations. Palletize and shink wraped completed jobs.

Opryland Resort Hotel: 11/2005 to 08/2008 Nashville, TN.

. Room Attendant: Supervised work activities of 5 cleaning personnel to

ensure clean, orderly attractive rooms. Obtained a list of vacant

rooms to be cleaned immediately and list of 17 to 22 prospective check-

outs that I cleaned and replenish paper products and linen.

Investigated and resolved conserns regarding housekeeping.

Public Suppermarket: 02/2002 to 05/2005 Nashville, TN.

. Cashier: Operated cash registar to itemize and total customers grocery

purchase. Perform inventory and straighten products on shelf aid

customer in locating products handle customer complaints maintain

clean work area asit and trained new hires on registar. End of shift

balance and close out daily transactions of credit deibt and cash

purchases.

Education

International Barber College

Attained Tennessee Master Barber Certificate,11/2011

Nashville,TN.

Cleveland Heights High School

Attained General Education Diploma

Cleveland Heights Oh.

Vogue Academy Beauty School (license 1992) Maple Heights,Ohio

Contact this candidate