Customer Service Manager
Resume:
Orange Park, FL *****
904-***-**** **************@*****.***
MARY THERESA KILCULLEN
OBJECTIVE
To obtain a permanent career position with a company that will utilize my strong interpersonal skills,
computer knowledge, organizational ability, and business experience in a team oriented environment.
SUMMARY OF QUALIFICATIONS
Extensive experience in the administrative and clerical field; A strong customer service background, very
strong sales experience, strong decision making ability, strong organizational skills, ability to multi task,
adapt to a changing environment, always upbeat and smiling and always ready to learn more. Strong
computer skills including Microsoft word, Excel, Publisher, PowerPoint, Adobe Illustrator, Photo shop,
Outlook, and Internet.
WORK OF EXPERIENCE
Pines of Mindanao
Leasing Consultant
Responsible for the leasing, marketing and maintaining positive resident relations of multi-family
residential apartments.
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Immediately record all telephone and in-person visits on appropriate reports.
Files own guest cards and maintain according to established procedures.
Inspect models and available “market ready”, communicate related service needs to Property Manager.
Demonstrate community and apartment/model and apply product knowledge to clients’ needs by
communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and
Fair Housing requirements.
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.)
Submit processed applications to the Community Manager for approval. Follow up with applicant
regarding status.
Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help
prospect, refer them to sister communities to meet prospect’s needs.
Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to
community.
Assist in monitoring renewals. Distribute and follow-up on renewal notices.
Monitor advertising effectiveness. Gather information about market competition in the area and file.
Accept rental payments and give immediately to Assistant Community Manager.
Type lease and complete appropriate paperwork and input information on Blue moon software accurately
and on a timely basis. Review with the Community Manager prior to obtaining signatures. Maintain
current resident files.
Maintain and record daily inspections for the community.
Distribute all company or community-issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
Demonstrated an ability to support and contribute to community team.
Demonstrated strong oral and written communication skills.
Operated telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook,
community software.
Possess a positive attitude and the ability to smile under all circumstances.
Represented the company in a professional manner at all the times.
Raymond James and Associates (Ponte Vedra-Sawgrass), Part time fill in
Marketing Assistant
Supported all investment associates in all marketing duties
Extensive computer work in Gorilla software
Supported all IT duties
Mailings
Deposits
Attended all marketing seminars and gathered marketing material
First Coast Realty- The Short Sale Specialist Network
Membership/Marketing Director
Membership director for over 5,000 agents across the country
Extensive customer service for all agents in the SSSN and Buyer Link
Managed/Organized the Buyer Link program
Telemarketing
Sales (memberships)
Receptionist
Kept record of ALL credit card transactions daily/monthly for the SSSN through Authorize.net
Extensive computer work using Outlook, Word, Publisher, Access, Excel, Photoshop and Internet
Created marketing material for the MBA Bankers convention 2011
Data entry
Created and built agents profiles in Microsoft Access
Performed ALL customer service duties for agents
Site updating on our realtor to realtor site daily
Extensive phone work
The Law Office of Brett Margolin
Account Manager/Loan modifications
Managed all 250 clients accounts, inbound and outbound (I was the only account manager for all 250
clients)
Processed legal files
Worked close with lenders updating clients status
Updated clients on the process of there loan modification
Utilized Excel, word, adobe, and outlook daily
Strategic Sites/Clifford Commercial
Office Manager/Executive Administrative Assistant/Marketing/Commercial Real Estate
Receptionist
Marketing
Produces marketing brochures, mailers, blast emails, our listing books...etc...using Microsoft Publisher
Graphic Design
Support whole office in all admin duties
Support president of company in all duties requested
Designing all Marketing tools
Billing
Making Deposits
Running errands
Ordering office supplies through Office Depot online
Record keeping/organization skills
Data Entry
Office organization
Track letters in Word, Invoices, update all web sites with all properties. Lots of hands on computer work
Reps H2O
Telemarketing/Telemarketing Manager
Overseen the whole telemarketing room in a whole
Cold Call/Telemarketing/Sales
Training
Created/managed Meetings
Creating Positive environment for all employees
Office organization
The Medical Escrow Society
Tracking Annalist/Administrative Assistant
Receptionist
Manager tracking department
Administrative duties
Mailings
Customer service
Scheduling
Dealing with patients with terminal illness’s
Life insurance policies / dealt with insurance companies
Education
08/91-05/95 Allen D. Nease
High school Diploma
Drama
Computer Basics
Co-op
References upon request
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