Customer Service Management

**** ******* ******* **, *******, Florida *****

Christopher Williams

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O bjective

To obtain a position as an HVAC technician that will utilize my education and training to repair &

install HVAC systems along with offering accessories and maintenance packages and meeting

company productivity standards.

P rofessional E xperience

June 2012- Present Seminole County Office of Emergency Sanford, FL

Management

E M Intern

Provided customer service and public outreach through disaster preparedness, response, recovery,

and mitigation activities.

Assisted in planning and evaluated the annual 2012 Whole Community Exercise

Assisted in analyzing and mapping Point’s of Distribution (POD) sites for proper coordination

during a disaster, strengthening the planning process of emergency management.

Attended Local Mitigation Strategy meetings (LMS)

Proficient in utilizing Seminole County’s Emergency Alert System “Alert Seminole”

Understanding of the functionality of Emergency Operating Center using NIMS/ICS

Facilitated workshops that are aligned with federal regulations.

August 2011 – May Brevard County Schools District Merritt Island, FL

2012

A cademic Advisor

Provided academic and developmental advising aligned to core curriculum for all

entering and enrolled students.

Collaborated with the guidance counselor and faculty to identify and address student's academic

needs.

Monitored students’ progression in courses and ensured timely coordination of registration of

courses.

Actively initiated and continued ongoing academic advising to students whose grades,

attendance, and personal barriers put them at risk.

Communicated concerns in regard to student progress to, faculty, guidance counselor and

principle.

Oversaw the development and maintenance of systems that supported placement testing.

Acted as a liaison for students in matters related to academic appeals, readmission requests,

grievances, and similar matters affecting student's progression through the program.

Assisted in the planning and implementation of orientation programs and activities for students.

Coordinated testing of all students, sophomore, and transfer students as necessary.

Compiled statistical reports of all tests concerning students tested.

Documented files of current advisees.

Assisted in planning and implementing workshops and other training sessions for

advisees.

407-***-**** *********@*******.***.***

C hristopher Williams

L eadership Positions

Treasurer- Emergency Management Student Association at the University of Central Florida

Black High Achiever for Academic Excellence at Valencia College

Member of National Black League Student Association at the University of Central Florida

Professional

Membership

Florida Emergency Preparedness Association (FEPA)

International Association of Emergency Management (IAEM)

E ducation

May 2013 University of Central Florida Orlando, FL

Bachelor of Science Public Administration

Minor: Emergency Management and Homeland Security

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