Customer Service Social Media

V alerie A. Walker

**** *********** *******, ** ***** 713-***-**** ********@*****.***

summary

Energetic recent college graduate, goal oriented, self-starter, works well with team, strong work ethic,

dependable with a history of exceeding job expectations. Talent for creativity and creative writing with

strength in oral and written communications.

Education

Bachelor’s in Multimedia Journalism from the University of Texas at Austin with training in

j ournalistic/business w riting, social media/blogging, database research, H T M L, AP style, and

g raphic design

Employment H istory

12/17/2012 -

Dean and Draper, HR Assistant, Social Media Coordinator ( Houston, TX)

P resent

- Tasks include and are not limited to processing time sheets for payroll

- Enrolling employees into continuing education courses

- Renewing licenses for employees

- Ordering supplies for the company

- Organizing company events

- Coordinating weekly social media posts using Hootsuite software

- Supervising the receptionists

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9/5/2012 –

Donovan and Watkins, Vacations to Go Contractor ( Houston, TX)

10/9/2012

- Migrated thousands of past passenger files into a specific system

- Verified passenger information in order to accurately enter into database

- Responsible for maintaining speed and precision while moving over 250 files a

day

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4 /7 /2012 –

Small Screen Producer, Social Media Coordinator In tern ( Houston, TX)

5 /14 /2012

Compiled a social media calendar each week with material for Facebook, Twitter, L inkedin and Google+

Wrote copy for video scripts and blog articles using strategic keywords for SEO

Proofread and edited articles written for clients

Interviewed client to gather research for website copy

Organized client material for business structuring purposes

Coordinated a social media schedule for clients complete with Facebook and Twitter postings

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11/7/2011 –

Baker H ughes, I nformation Libra r i an Contractor (Houston, TX)

1/27/2012

- Managed the company’s wiki glossary

- Compiled over 20,000 terms and definitions together to be migrated to glossary

- Migrated hundreds of files from an old company system to the updated database

- Edited pages for new database and fixed broken links under certain files

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12/13/2010 –

L it ton Loan Servicing LP, Loss Mitigation Specialist ( Houston, TX)

9/1/2011

- Review borrower’s mortgage documents and loan information in system database for any errors

- Review business plans for accuracy and contingency with investor guidelines

- Start t rials and approve loan modifications for borrowers

- Consistently exceeded quota

Ski l ls Profile

- Talented writer with excellent communication skills

- Creative thinker with the ability to understand abstract concepts and think outside the box

- Experience in television production as a writer and operated teleprompter

- Proficient copy writing, social media, blogging, social media coordinating, affiliate and email

marketing experience

- Efficient in HTML, Microsoft Word, Excel, Photoshop CS5, InDesign and Illustrator

- History of customer service experience

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