Customer Service Sales

Holly Burnett

Receptionist

Birmingham, AL

************@*****.*** - 205-***-****

Seeking a position in Customer Service where my extensive experience will be further developed and utilized.

WORK EXPERIENCE

Teller

Wells Fargo - Hoover, AL - September 2012 to Present

• Process range of retail and commercial transactions

• Handle daily financial transactions

• Initiate and open new accounts

• Issue cashier checks and money orders

• Order and activate fund transfers

• Recieve and verify loan and mortage payments

• Verify endorsments

• Manage customer inquiries and complainants

• Identify and refer sales opportunities

• Comply with all operational, security and control policies and procedures

• Balance daily work

• Assist with daily operation and balancing of ATM

Fraud Specialist

Wells Fargo - Birmingham, AL - August 2012 to Present

Responsibilities

File and investigate Fraud and Non Fraud claims. Procces claims, issue credits, reverse fees, monoitor

cusotmer's account, provide excellent customer service and protect both company and customers accounts.

Accomplishments

Scored all 100's in quality montorings 4 months in a row

Receptionist

Elkins Nissan - Bossier City, LA - 2007 to 2007

Responsible for handling all initial customer inquiries via phone or face to face.

● Managed the needs/requirements of car sales team members "Customer Satisfaction Goals" by following

up with all new and past car buyers.

● Successful Customer Satisfaction retention record of 98%

● Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up

methods and quality of after sales service

Customer Service Representative

Louisiana Downs Casino - Bossier City, LA - 2006 to 2007

Provided customer service to all casino Patrons, ensuring all sales and service objectives were met

● Responsible for customer service in the hospitality division, duties included answering customer queries,

problem solving and providing detailed information on Louisiana Downs Casino

● Performed market research surveys on customer needs and requirements

● Prepared weekly sales reports for the sales team and sales management

● Generated repeat business through successful client follow-up

Assistant Manager/ Tax Preparer

Grigsby Tax & Notary - Bossier City, LA - 2006 to 2007

Analyzing both individual and company tax files for comprehensiveness and exactness

● Consulting tax claims and settlements in resolving differences or conflicts and resolving inequities arising

from wrong information, absence of information at time of initial recording

● Responding to inquiries on matters related to tax as to policies and measures.

● Examining company payment records for exactness.

● Organizing, instructing, scheduling, and monitoring 6 employees

● Monitoring performance of subordinates and offer selections of traders and vendors

EDUCATION

High School Diploma

Jimmie Hale Mission Center

ADDITIONAL INFORMATION

SKILLS:

● Microsoft Word, Excel, Access, PowerPoint, Outlook Express.

● Microsoft Office XP Professional

● WPM 50

● HTML

● Windows/MAC systems

● Good knowledge of oral and written communication

● Answering multi- lined phone systems

* Excellent source of references available upon request.

Contact this candidate