Manager Operations

Andre J. Banks

** ******** **** • Willingboro, NJ 08046

Phone: 646-***-**** • Email: **********@*****.***

MANAGEMENT

A management professional with more than fifteen years of experience in strategic planning, improving efficiency of

operations, team building, and detailing work responsibilities to determine an effective process for daily operations.

Recognized for the ability to set, achieve and exceed operational goals and strong team player.

PROFESSIONAL EXPERIENCE

Distribution Center Supervisor 2012- Present

CVS Caremark, Lumberton, NJ

• Schedule and assign work to 40 employees. Provide the necessary equipment, materials, and

documents to ensure successful completion of tasks.

• Determine proper staffing levels within the functional area based on the volume and type of work to

be completed daily. Successfully train employees to meet or exceed productivity standards.

• Maintain a balanced workload by taking readings throughout the day, and by readjusting the staffing

levels, as necessary, to achieve the appropriate level of volume by the projected time of completion.

• Possess the ability to utilize a variety of reports, summaries, and procedures to project workload and

resolve problems that arise during the workday. Operate in a safe, neat and orderly manner.

• Administer policies and procedures in a fair and consistent manner. Professionally address issues with

employees utilizing the proper resources.

Operations Manager 2007-2011

Home Depot, USA, Swedesboro, NJ

• Assisted GM or AGM with the evaluation of the effectiveness of and recommends alternatives for work

methods, procedures, controls and staffing to achieve accurate and timely movement and processing of

product.

• Assisted GM or AGM with financials, operational, people and process all service related objectives to drive

continuous improvement and efficiency gains to reduce overall cost-to-serve; leads associates, and peers to

anticipate and solve problems and plan for upcoming seasonal changes.

• Managed and trained staff of 20 employees in department. Managed to ensure warehouse layout is optimally

aligned for maximum efficiency as seasonality and inventory needs require. Maintained a 99.8% load quality

and on time store delivery weekly.

• Maintained OSHA, DOT, and audit compliance. Supervised pick and load operations via RF and WMS

tracking systems to ensure smooth operation of all warehouse floor activities.

2000-2007

Senior Service Manager II

Fedex Ground, Brooklyn, NY/Keasby, NJ

• Supervised over twenty package handlers in the Woodbridge hub. Conducted presort meetings to

communicate values, strategies and objectives; assigns accountabilities; planned, monitored and appraised job

results. Handled equipment malfunctions and notified maintenance department of findings.

• Developed and implemented a competitive strategy to produce 99% delivery accuracy. Monitored package

handlers’ package loading and unloading routing, prepared proper documentation and procedure control for

hazardous material shipments. Investigated problems and recommend corrective action.

EDUCATION

Long Island University, Brooklyn, NY 1988-1992

• Bachelors of Science in Accounting

SOFTWARE & TRAINING

• Proficient in MS Word, Excel, and Outlook

• Safety Training

Professional References Upon Request

• Company License for Large/Small Forklift & Pallet Jack

Contact this candidate