Customer Service Manager
Resume:
Stacy Wyatt
Colorado Springs, CO
************@*****.*** - 719-***-****
Customer Service Manager
WORK EXPERIENCE
Customer Experience Manager/ General Manager
Griffin Fast Lube - Colorado Springs, CO - December 2007 to February 2014
Maintained friendly and professional customer interactions.Received and processed cash and credit payments
for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash
registers and creating staff assignments.Maintained friendly and professional customer interactions.Hired
and trained all sales staff for store location.Generated monthly and annual sales reports.Directed sales
team training and development programs.Trained in negotiations and time management.Recommended and
helped customers select merchandise based on their needs.Delivered excellent customer service by greeting
and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked
inventory when shipments were received.Reorganized the sales floor to meet company demands.Determined
staff promotions and demotions, and terminated employees when necessary.Completed a series of training
sessions to advance from Assistant Manager to Store Manager.Completed weekly schedules according
to payroll policies.Maintained daily record of all transactions.Wrote order supply requests to replenish
merchandise.Trained staff to deliver outstanding customer service.Worked closely with the district manager
to formulate and build the store brand.Identified inefficiencies and made recommendations for process
improvements.Reduced and controlled expenses Initiated program that standardized employee training and
led to increase in customer satisfaction Improved service quality and increased sales by developing a
strong knowledge of company's products and services.Interviewed, hired and trained new quality service
representatives.Addressed negative customer feedback immediately. Implemented policies, procedures and
process improvement initiatives to improve retention rates and increase customer satisfaction.Capitalized
on industry changes to maximize company revenue.Managed the day-to-day tactical and long-term
strategic activities within the business.Conducted cost, schedule, contract performance, variance and risk
analysis.Coached and mentored staff members by offering constructive feedback and taking interest in their
long-term career growth.
Office Manager
Dickson Automotive - Roswell, NM - August 2007 to November 2007
Communicated with customers regarding vehicle issues and potential repairs.Maintained customer service
satisfaction rating.Organized work records and filed reports.Ordered accurate amounts of parts and supplies
to maintain necessary inventory.Transported customers to and from the shop for the customer service
program.Initiated program that standardized employee training and led to increase in customer satisfaction
by .Traveled with the manager to take notes and dictation at meetings.Handled incoming and outgoing
correspondence, including mail, email and faxes.Checked mail,
and handled bill payments Devised and maintained office systems to efficiently deal with paper
flow.Coordinated overnight travel arrangements and accommodations. .Researched and collected options for
the best pricing on hotels, and flights Created expense reports using Microsoft Excel spreadsheets.Typed
documents, and compiled information for meetings..
Supply Clerk
Urs - Fort Carson, CO - April 2004 to July 2006
Handled incoming and outgoing correspondence, including mail, email and faxes.Attended safety
meetings.Loaded products onto trailers by forklift.Stacked and transported all overstock to storage
areas.Installed protective bracing, padding and strapping to prevent shifting and damage to items during
transport.Unloaded cargo from truck with hand trucks and pallet jacks.Operated pallet jacks and forklifts
safely and with a 0% incident rate.Reviewed new orders and requests and manually entered data
into computer data base .Reconciled daily inventory Manually created shipments, assigned carriers and
dispatched shipments.Coordinated rush orders .Completed all necessary customs documents and other
paperwork.Oversaw the organizing and product storage in stockyard areas.Maintained detailed administrative
and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding
to daily inquiries.Updated accounts and information on a daily basis.Managed incoming and outgoing calls
Provided support for mechanic and soldiers in managing operation work flow.Standardized department filing
system to increase efficiency.Handled and processed confidential information.Managed the receptionist area,
including greeting visitors and responding to telephone and in-person requests for information.Designed file
systems and maintained and paper files.Maintained an up-to-date department organizational chart.Supplied
key and building access to employees and visitors.Made copies, sent faxes and handled all incoming and
outgoing correspondence.Followed checklists to verify that all important parts were examined.Organized work
records and filed reports.Ordered accurate amounts of parts and supplies to maintain necessary inventory.
performed use of computer system sams-1e use of wmms wild cat MAintaince System, Microsoft office xp
SKILLS
Armis filing system PBUSE system wild cat maintenance management system(WMMS) forklift license
posnet software proficiency Labor relations Self-starter Workers' compensation knowledge Conflict resolution
techniques Staff training Supervision and training Complex problem solving Policy/program development
CERTIFICATIONS
Management, Advance Management
July 2011 to Present
Time Management, Goal Setting, and Financial,
Preventive Maintenance
December 2007 to Present
Belt replacement, rock chip repair, wiper blade replacement, oil change, air and cabin air filter replacement,
light bulbs, coolant exchange, auto transmission exchange, tire rotation, gear box fluid exchange Customer
service
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