Customer Service Data Entry

RONISHA C. GRAYS

661-***-****, *************@*****.***

Summary

• Over 7 years of administrative office assistant and account receivable experience.

• Maintains excellent written and oral communication, problem solving abilities and multi-tasking.

• A hard working efficient learner that works well independently, as a team player and team lead who maintains

professionalism in work environment.

• Extensive data entry experience, typing 74 WPM, Ten Key 17527 KPH with accuracy

• Proficient in Microsoft Office Suite (Word, Excel, Access, Outlook), Computer Ease, ADP, Solomon, AS400

Experience

AIG/United Guaranty March 2013 - Present

Loan Processing Specialist

• Responsible for validating and verifying borrower information for certification, entering credit scores and credit risk

factors into Documentum system and assigning files through Loan Central to underwriters.

• Ensuring quality data entry and decision making while promoting excellent customer service

• Registering cover edge files which tasks include discovery and research on all loan participants, obtaining Mari

risk reports using Midex application, importing fraud reports into ECM file and submittal of reports to fraud

department for further review.

EIU April 2012 – September 2012

Accounts Receivable/Billing Specialist

• Responsible for preparing and submitting all invoices via online billing software unique to the electrical contracting

and oil and gas industries, verified account balances and collected revenue on delinquent accounts by notifying

customers of balances and insufficient payments.

• Posted and reconciled all payment transactions and resolved account discrepancies by investigating

documentation and making the appropriate adjustments.

• Support for payroll functions on a weekly basis including but not limited to vacation accruals and entering field

time for 130 employees.

• Reviewed and maintained weekly accruals to assist in the month end closing process.

KVS Transportation February 2006 - April 2012

Accounts Receivable Billing Specialist I/TL

• Responsible for training team members individually on daily procedures and tasks such as data entry, problem

solving and billing.

• Enter payroll data entry into Microsoft Access system, proofread data entry preview for any errors and accuracy

• Create customer entry and billing procedure manuals

• Bill customers using Solomon Software

• Scanning and submittal of invoices using ADP, record retentions, and coding corrections.

Mercy Hospital September 2005 – February 2006

Administrative Assistant

• Create and update medical forms, type medical correspondence, created and updated medical flyers, information

bulletins, and policy/procedure binders

• Scheduled appointment and meetings, minute taking for nurse meetings

• Faxed, copied, distributed mail.

State Farm Insurance Company September 2004 – September 2005

Word Processor/Claim Service Assistant

• Transcribe Insurance documents, memos and letters using Dictaphone system and VXPlayer.

• Enter claim information into activity logs

• Answer multi-line phone calls from policyholders, assist customers with reporting and filing claims.

ACS/Direct Loan Servicing Center October 2002 – September 2004

Inbound Customer Service Assistant

• Assist borrowers with student loan inquiries and completing online documents/applications.

• Provided customer service assistance with adjusting borrower interest rates, payment frequency, payment

amounts, consolidation loans and updating borrower information.

• Assisted borrowers with resolving payment inquiries, economic hardship and forbearance applications as well as

providing suggestions on other options they may qualify for that will best suit their financial needs.

Education

Bakersfield Community College - Bakersfield, CA

AA Degree- Administrative Office Assistant

Certificates - Office Assistant/General Business

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