Customer Service Quality Assurance Representative/Teaching
Resume:
VENUS M. TORRES
Contact Number: 091********
Email Address: ************@*****.***
Provincial Address: Balete, Gloria,Oriental Mindoro
City Address: Brgy.843 14-19 St.Villamor,Pasay City
Objectives: To give optimum level of productivity to the establishment wherein I can further hone my
skills, individuality, and creativity.
EMPLOYMENT HISTORY
Customer Service Representative
Sprint Telco
US Account
Job Description:
• Answer calls
• Handle bills inquiry
• Network issues
• Handset issues
• Cancellation of the account
•
Telesales Representative
Virgin Mobile
UK Account
SITEL PHILIPPINES
Cybergate Plaza Pioneer 2,12fl
Mandaluyong City
July 26,2011 up to October 20,2013
Job Description:
• Responsible in making sales
Customer Interaction Assistant
PETRON CORPORATION
Petron Customer Interaction Center
National Sales Division
Jesus St., Pandacan Manila
November 04, 2010-June 17,2011
Job Description:
• Received calls from Petron clients
• Responsible for order creations
• Answer queries
• Handle complaints
• Process lead or prospect customers
• Responsible for answering queries regarding Petron promos
• Process fax and email orders
• Responsible in following up status of orders
Election Revisor
Regional Trial Court
Calapan City, Oriental Mindoro
July 20-August 20,2010
Job Description
• Counts ballots manually
• Responsible in depending client
• Making report to be submitted on the lawyer that handle the case
Trainer/Supervisor (PCOS/CCS)
SMARTMATIC-TIM
January-May 2010
Job Description
• Trained PCOS technician on how to operate Precinct Count Optical Scanner/Consolidated
Canvassing System
• Evaluate the performance of the trainees
• Handle technicians during election
• Responsible to report PCOS and CCS to the National Division
Registrar Staff/Marketing Staff
International Advanced Technology Education Center
Pinamalayan,Oriental Mindoro
May 11,2008-September 25,2009
Job Description
• Responsible in making transcript of records
• Keeping students records
• Responsible in coordinating with TESDA and CHED
• Responsible in promoting the school
Telesales Representative
CIPHER SOLUTIONS INC.
Lemon Square Bldg.Muñoz,Quezon City
September 15,2006-June 18,2007
Job Description
• Responsible in making sales since it is an outbound call center.
Production Operator
LISP II,Calamba Laguna
May 20, 2005- March 15, 2006
Job Description:
• Machine operator
• Assisting quality assurance
EDUCATIONAL BACKGROUND
Tertiary
LEYTE STATE UNIVERSITY
Bachelor of Science in Secondary Education
Major in English
2001-2005
Secondary
SACRED HEART ACADEMY
Gloria, Oriental Mindoro
1996-2000
Elementary
Balete Elementary School
Gloria, Oriental Mindoro
1991-1996
PERSONAL INFORMATION
Name: Venus Mapait Torres
Birth date: April 30, 1984
Marital Status: Single
Weight: 110 lbs.
Height: 5’6”
Citizenship: Filipino
Language: Can speak Tagalog, Visaya, English
I hereby certify that the above in formations are true and correct.
VENUS M. TORRES
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