Customer Service Sales
Resume:
Bobbie Pitchford
Las Vegas, NV
***************@*****.*** - 702-***-****
WORK EXPERIENCE
Customer Chat Representative
Telus International - Las Vegas, NV - April 2013 to Present
Responsibilities
Answered customer chats, assisted with sales and product information, sales, problem solving, heavy data
entry, heavy phones when necessary, escalating matters when needed, issuing refunds and processing sales.
Accomplishments
Being a great team member, assisting in team morale building and keeping everyone enthused.
Skills Used
Type 60+ wpm, answered heavy calls, great customer service and sales skills.
Customer Service Representative
System one - Torrance, CA - October 2012 to April 2013
Responsibilities
Heavy phones, assisting customers with sales, assisting sales reps with sales and customer contact, heavy
data entry, faxing and filing.
Accomplishments
Great sales representative support as well as performing as a team member.
Skills Used
Type 60+ wpm, heavy phones and data entry and Outlook
Calendar Coordinator
Hoffman and Pomerantz LLC - Lawndale, CA - May 2009 to June 2012
Responsibilities
Heavy phones and data entry, coordinated attorney court appearances, coordinated attorney paperwork,
coordinate appearance fees with attorneys, processed attorney checks, answered all incoming company
emails, faxed and filed
Accomplishments
Assisted in making attorneys feel more secure in being employed with the company as wellS keeping business
running smoothly.
Skills Used
Type 60+ wpm, outlook FileMaker and Word
Customer Service Lead
Lonseal Inc - Carson, CA - September 2006 to March 2009
Responsibilities
Order entry, processed international and domestic orders, heavy phones, corresponded with international and
domestic customers via email, lead team of 6 within customer service department.
Accomplishments
Built a great team, assisted manager in keeping the department functioning smoothly.
EDUCATION
AA in Liberal studies
West Los Angeles College - Culver City, CA
1992 to 1994
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