Customer Service Life Insurance

LAMAR L. NORRIS

**** ******* ****** **, *** ** • Glen Burnie, MD 21061 • 301-***-**** • ***********@*****.***

FORMAL EDUCATION

Bachelor of Science in Finance May 2011

Oakwood University, Huntsville, Alabama Major GPA: 3.39

Relevant coursework:

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• •

Microeconomics Accounting I and II

• •

Macroeconomics Business Communications

• •

Business Policy & Strategies Money and Banking

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Insurance & Risk Management Financial Decision Making

QUALIFICATIONS

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Can adapt quickly to challenges and Proficiency in Microsoft Office

• •

dynamic environments applications

• Effective working in self managed • Time efficient

projects or as a team member • Pays close attention to detail

• Strong analytical, decision making and • Strong communication and interpersonal

supervisory skills skills

• Strongly skilled in coordinating multiple • Fast typist (>70 wpm)

projects under aggressive deadlines

CERTIFICATIONS/LICENSES

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• State of Maryland Health and Life Insurance • HIPAA Certification

License CPR/AED Certification

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• Long Term Care Insurance Certification

PROFESSIONAL EXPERIENCE

Crew Chief April 2013 – Present

Domino’s Pizza, Millersville, MD

Hours per week: 40+

Salary: 9.25

• Managed regular reporting of all inventory

• Balanced daily totals in Domino’s PULSE system and prepared all bank deposits

• Provided exceptional customer service while meeting and exceeding sales goals

• Oversee facility operations while scheduling, training, and managing 17 employees.

• Organized and implemented marketing strategies

• Attended corporate professional development courses and used information to improve store operational

efficiency

Financial Professional July 2013 Janurary 2014

Lincoln Heritage, Norfolk, VA

Hours worked per week: 15

Salary: Commission based

• Assisted clients in setting financial goals, creating personal budgets and implementing wealth building

techniques

• Customized term life insurance policies to suit individual customers needs

• Explained features, advantages and disadvantages of various policies to promote sale of insurance plans

• Sought out new clients by networking.

• Attended meetings and seminars to learn about policies and received technical assistance in developing

new accounts.

Lifeguard

Maryland National Capital Parks and Planning Commission, Lanham, MD

July 2007 August 2012

Oakwood University, Huntsville, AL

August 2007 May 2011

Hours worked per week:

MD National Capital Parks and Planning: 12

Oakwood University: 6

Salary:

MD National Capital Parks and Planning: $10.88/hr

Oakwood University: $6.50/hr

• Provided direct supervision and maintained safety standards during recreational and fitness

swim

• Organized and supervised swim assessments

• Directed natatorium classes

• Conducted daily checks of the swim area and equipment for safety and cleanliness

• Attended weekly CPR/AED and in service training.

Direct Care November 2010 May 2011

Ability Plus Inc., Huntsville, AL

Hours worked per week: 40

Salary: $8.00/hr

• Kept and maintained patient care records including progress, problems, and complications

• Assisted in patients’ personal hygiene, toileting and ambulation

• Provided patient transportation daily

• Provided meal preparation and performed light housekeeping duties

Financial Intern October 2009 December 2010

Branae Consulting Group, Huntsville, AL

Hours worked per week: 8

Salary: Unpaid

• Organized and assembled government bids by accessing fedbid.com

• Won and filed bids for clientele

• Kept records of all business activities while employed

• Sold 6 Jon boats to a boating sector of Ft. Richardson Arsenal in Anchorage, Alaska

• Organized and filed invoices

• Hosted career fairs for the company

• Handled credit card information to carry out transactions

• Complied proposals

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