Customer Service Manager
Resume:
Mary Constance (Connie) Wang
Sandy, UT 84070
**********@*******.***
Education:
Bachelor of Science in Early Childhood Education and Early Childhood
Special Education, Minnesota State University - Moorhead, Moorhead, MN.
Licenses/Certifications:
Licensed in the state of Minnesota in Early Childhood Special Education and
Early Childhood Education. Arranged to take the Parapro certification test
July 8, 2013.
Work Experience:
Homeschool Teacher (2001 - 2013) Provided an excellent and effective
education for three children using a variety of educational materials.
Mentored students in study techniques and in taking courses through and
from a variety of sources: self-study; instructor led cooperative classes;
part-time public school enrollment; online education; and traditional
textbooks. Evaluated effectiveness of courses and sought out learning
materials to synch with each student's learning style. Evaluated, rated,
and recorded students' progress. Developed educational plans for students
to fulfill state requirements. Prepared students for standardized testing.
Kept records of each student's school year. Counseled students regarding
future plans and steps to take to prepare.
Customer Service Team Member, Joann Fabric and Craft Store, Draper, UT
(Sept. 2010 to February 2012) Worked as team member to provide excellent
customer service at cash registers and at fabric cutting counter. Work to
maintain and recover store as part of nightly closing. Fulfill all
responsibilities as assigned by manager on duty. Learn all new store
information as required. Work with handheld scanning device, cash
registers, other equipment as needed.
Telephone Questionnaire Agent/Telephone Interview Agent, Vangent U.S.
Census Call Center, Sandy, UT (February 2010 - May 2010) Using specifically
developed desktop computer applications and computer soft phone, answer
questions regarding the 2010 U.S. census via inbound calls. Use scripted
and non-scripted responses to appropriately and professionally answer
caller questions and accurately capture data. Navigate computer software
with knowledge and skill. Escalate calls when necessary. Work in team
environment to promote success within the unit and the call center
environment. Participate in meetings to upgrade customer service skills and
continue learning software applications. At least two calls monitored daily
to be evaluated and scored.
Toddler Classroom Assistant, Early Childhood Education Center, University
of Utah, (December 2008 - March 2009) Assisted in toddler classroom,
teaching developmentally appropriate lessons and meeting needs of children.
Co-planned lessons with lead teacher. Provided feedback to parents on
children's daily activities. Worked to instill trusting relationship with
parents and a sense of calm and caring within classroom. Supervised when
head teacher was absent. Left position due to health issue (now resolved
and not interfering with work ability).
Consultant to Head Start Program, Laguna Division of Early Childhood,
Laguna Pueblo, NM. (2000). Observed Head Start and Early Head Start
classrooms. Mentored staff of both programs by making recommendations for
program changes, modeling appropriate teaching methods in the classroom,
and leading in-service presentations for staff. Presentations focused on
developmentally appropriate and best practices in early childhood
education. Developed print curriculum guide and best practices guide for
staff. Used desktop publishing to produce instructional and planning
materials for staff to use in the classroom.
College Student Mentor, Orlando, FL/Ames, IA. (1991-1996) Mentored college
students involved in nondenominational campus ministry. Interfaced with
students regarding many areas of student life including, personal growth,
college success and ability to provide leadership to student's campus
group. Utilized internet, email, phone, and face to face contact.
Developed, edited, and published newsletter for students involved in
ministry. Maintained caseload of about 15 campuses. Also, followed up with
new contacts. Determined interest and/or ability of contact in pioneering a
new student group on their campus or referred contact to existing campus
group. Worked in team environment, cooperating and planning with other team
members. Raised funding needed for organization and personal needs through
contact with potential donors. Contacted donors regularly with updates and
to maintain relationships.
Special Education Teacher, Clay County Coordinated Preschool Program,
Moorhead State University, Moorhead, MN. (1988-1991) Worked as special
education teacher in classroom and home-based program for infants,
toddlers, and preschool children with special needs. Developed own
curriculum for use in classroom as a means to meet individual children's
needs. Performed developmental assessments on children. Wrote detailed
reports explaining results of standardized developmental assessments, also
including results of several different types of observations of child's
development. Included recommendations for programming and educational goals
in written reports. Developed Individual Education Plans. Supervised
student teachers. Developed training program for student teachers which
incrementally increased their responsibility to facilitate the daily
classroom setting, eventually taking full responsibility for a period of
two to three weeks. Also, supervised college students assigned to the
classroom for practicum experiences for the special education program or
other applicable programs at the university. Worked as case manager for 15
to 20 students in the program. Case management entailed: tracking student
progress, updating and organizing legally required paperwork, scheduling a
variety of meetings, many "official" meetings to fulfill legal
requirements. Led meetings regarding students in caseload. Meetings
included parents and other professional involved in child's special needs
program. In classroom, worked as team with other professionals (Speech
Clinician, Occupational Therapist, Physical Therapist, Teacher of the
Visually Impaired, etc.). Developed and implemented a mainstreaming program
for special needs children in program. Worked closely with teachers in same
site "typical" childcare facility to integrate special needs children into
childcare experience. Communicated almost daily with parents of all
students in the classroom based program. Made self available to communicate
with parents and other professionals regarding individual student progress
as needs arose. Attended periodic continuing education programs, classes,
and conferences.
Special Education Teacher, Chippewa County Early Intervention Program,
Montevideo, MN. (1986-1988) Implemented county wide early intervention
programs birth through six year olds. Developed own curriculum for use in
classroom as a means to meet individual children's needs. Performed
developmental assessments on children. Wrote reports detailing results of
assessments and made educational plan recommendations based on testing and
observation results. Developed Individual Education Plans. Supervised
classroom aides and volunteers. Worked as case manager for all students in
the program. Case management entailed: tracking student progress, updating
and organizing legally required paperwork, scheduling various meetings as
necessary. Led meetings regarding students in caseload. Meetings included
parents and all other professional involved in child's special needs
program. In classroom worked as team member with other professionals
(Speech Clinician, Occupational Therapist, Physical Therapist, Teacher of
the Hearing Impaired, etc.). Provided home and classroom based programming.
Planned and directed activities to encompass wide range of special student
needs. Chaired interagency direct service team which included education
professionals and social service professionals. Organized school child
study meetings with education professionals to determine program needs of
children referred to intervention program. Supervised mainstreaming
experiences for handicapped children, working closely with teachers of
"typical" classrooms. Communicated frequently with parents regarding their
children's progress and daily experiences. Attended periodic continuing
education programs.
Special Education Teacher, Clay County Coordinated Preschool Program,
Moorhead, MN. (1986) Taught six week summer session. Implemented
individual/group learning experiences. Planned and supervised field trips.
"Floating" Teacher"/Infant Teacher, St. Ansgar Day Care Center, Moorhead,
MN. (1984 - 1986) Worked as assistant infant teacher and "floating"
teacher. Planned daily/long-term goals for infants, toddlers, and
preschoolers. Provided physical, emotional, and cognitive environment to
facilitate children's development. Created wide array of teaching
toys/materials. Worked to provide parents with sense of trust and
confidence. Reported daily to parents their children's activities and
schedules. Worked as lead teacher in classrooms on rotating basis.
Completed and organized paperwork.
Other Relevant Experience:
Booster Club Volunteer at Olympus Gymnastics, Sandy UT (2005 -2009)
Volunteered with booster club raising funds to support girls' gymnastics
programs. Worked as secretary and vice president. Helped run fundraisers.
Contacted businesses for donations. Led booster club membership meetings.
Developed booster club email newsletter. Acknowledged donors and
supporters. Helped manage funds raised.
References and transcript available upon request
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