Customer Service Manager

JACQUELINE J MANNING

P.O. Box ***

Waldo, FL ****4

Phone: 904-***-****

***************@*****.***

Objective

To obtain a challenging marketing position within a progressive company where my experience, skills and

abilites will contribute to it,s future growth..

Ability Summary

- Assistant Manager with extensive experience in retail management and sales.

- Employs excellent leadership skills and multi - tasking strengths.

- Experienced ( Assistant Manager) adept at problem solving,customer service and hiring and training

hardworking,quality staff.

- Determined ( Assistant Manager) with strong interpersonal skills.

- Motivated manager practiced in customer relations,sales and inventory control.

- Demonstrated skills in improving store operations,increasing top lines sales and reducing costs.

- Reliable department manager with 25 years in retail sales.

- Coaches and encourages staff toward an advancement using an enthusiastic and supportive attitude.

- Hardworking retail management professional versed in all aspect of running a high- end store. Including

opening and closing procedures banking,merchandising and recruiting.

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Employment History

Assistant Manager Retail

11/2001 - 05/2012 Wal-Mart 3670 sw Archer Rd, Gainesville, FL

- Managed projects according to timeline and seasonal changes.

- Contributed to merchandising ideas at team sales meeting.

- Monitored sales and inventory to recommend appropriate markdown action.

- Developed business strategy outlined strengths, weakness, new opportunities and risks.

- Served as mentor to junior team members.

- Reduced and controlled expenses by (Keeping track of inventory).

- Developed, implemented and monitored programs to maximize customer feed back immediately.

- Effectively communicated with team members to maintain clearly defined expectations.

- Resolved customer question, issues and complaints.

- Interviewed, hired and trained new quality customer service representatives.

- Addressed customer inquiries and resolved complaints.

- Design and implemented customer satisfaction metrics.

- Opened a new store location and assisted in recruiting and training new staff.

- Stocked and restocked inventory when shipments were received.

- Reorganized the sales floor to meet company demands.

- Directed and supervised employees engaged in sales, inventory- taking and reconciling cash receipts.

- Determined staff promotions and demotions and terminated employees when necessary.

- Completed weekly schedules according to payroll policies.

- Trained staff to deliver outstanding customer service.

Education and Training

Issuing Institution Location Qualification Course of Study

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date

GED Flatrock High 05/1981

Honors & Activities

Accomplishments

- Routinely helped as many as (countless) customers each day in a high-volume retail outlet.

- Received (5) "Exceeds" Expectations ratings on performance reviews.

- Awarded (6) Merit increases during the first (2) years of employment.

- Interviewed over (countless) people and successfully staffed two store locations.

- Increased checkout accuracy from (4%) to(6%) by improving cashier training.

- Fulfilled all supervisory duties when store manager was on vacation.

- Won "Retail Sales Associate of the month" AWARD in (march 2003) and (nov,2004).

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