Customer Service Sales

Joshua Carey

**** ****** **** *****

Lawrenceville, GA 30044

Daytime Phone 678-***-****

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Career Summary: A customer service professional with experience in the following areas:

Customer Service, Sales and Call Center. Highly computer savvy with all above average

experience with Microsoft Office Products, Internet, Web Hosting and Social Media streams.

Career Experience:

Ashworth College Feb. 2007-

6625 The Corners Parkway, Norcross, GA 30092

Education Services Specialist

-Assisted Distance Education students with online products, accessing lessons, shipments,

transcripts, grading and tutorial services service issue.

-Ability to effectively handle call center responsibilities which include, AHT, Time

Management, Task routing and completion, IT ticket submission, using above average

written and interpersonal communication skills.

-Ability to act as an advisor to the student by offering suggestions and options. Provided

accurate account and course information with a high degree of attention to details.

-Responsible for compiling and utilizing spreadsheets to provide team productivity statistics

mid month and at the end of each month.

Kay Jewelers Nov 2005-Feb 2007

3333 The Mall of Georgia Blvd., Buford, GA 30519

Sales Associate

Offered premium and fine jewelry to cash, credit and lay away customers. Assisted customers

with store sales and special promotions offered annually.

Received jewelry and watch repair orders and process in store credit card applications for new

and existing customers.

Involved in annually inventory process and participated in telemarketing services in order to

increase customer base.

Friedman’s Jewelers, Inc. July 2003-Nov 2005

3333 Mall of Georgia Blvd., Buford, GA 30519

Sales Associate

Sold affordable to high end watches, rings and bracelet to existing and new customers.

submitted jewelry for repair service and processed in store credit applications.

Assisted in annual inventory process and made outbound telemarketing calls.

Career Experience:

Verizon-In Touch Wireless July 2002-June 2003

3333 The Mall of Georgia Blvd., Buford, GA 30519

Sales Person

Sold and programmed cell phones, exceeded average sales goal of 30 phones per month,

participated in inventory, processing service contracts and retrieving and interpreting credit

reports.

Sam’s Warehouse Club July 2001-April 2002

1520 Scenic Highway

Snellville, GA 30078

Sales Associate-Electronic Sales Division

Understood and sold the features and benefits of various brands of computers, cell phones and

other hand held electronic equipment meant for consumer use.

Stocked department with incoming electronic inventory and computer merchandise.

Assisted customers with questions

regarding merchandise selection, equipment set-up, service contracts, warranties and daily

department.

Education:

Ashworth College, Associate of Applied Science, Health Care Management

Ashworth College, Career Diploma, Computer Network Security

Gwinnett Technical College, Career Diploma, Computer Information System

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