Customer Service Administrative Assistant

JUDY CHAFFIN 970-***-****

Grand Junction, CO **504 ****************@*****.***

www.linkedin.com/in/judychaffin

DISPATCHING & SCHEDULING PROFESSIONAL

SUMMARY

Dispatching professional with solid scheduling, traffic control, logistics, and office management skills. Experienced in the

areas of information and operations management, attending to client and customer needs, and in employing outstanding

communication skills. Proven track record of exceeding expectations and going the extra mile for both customers and co-

workers. Ability to work quickly and efficiently under time constraints. Promote a positive and helpful attitude and the

ability to build rapport and relationships with work crews, customers, and peers.

SELECTED SKILLS

Scheduling and Dispatch: Responsible for assigning, scheduling, and dispatching personnel and equipment in the

construction and production industries. Skilled in auditing driver logs and ensuring compliance with company

standards and federal DOT regulations.

Office Administration: Highly organized and efficient with significant history in office management to include:

scheduling, document creation and revision, planning, data entry and retrieval, accounting, and billing.

Customer Service: Provide a high level of service in all customer interactions. Assisted customers over the phone

with orders, questions, and delivery status. Consistently recognized for excellent communication, attitude, and

professionalism with clients.

Communication Skills: Adept oral, written, computer, and phone communication skills. Employ professional

etiquette and accurate communication at all times with management, co-workers, and clients.

Computer Skills: Microsoft Office, internet research and navigation, and Windows Operating Systems.

RELEVANT EMPLOYMENT EXPERIENCE

Aramark, Grand Junction, CO 2013

Delivery Driver

Delivered food trays by utilizing food carts and a lift-gate truck.

Aspen Earthmoving, Carbondale, CO 2006-2010

JC Excavating, Parachute, CO 2008-2009

Truck Driver/Safety Officer

Delivered materials to multiple sites for construction companies as a licensed Class B Commercial Driver.

Revised company safety manuals and led employee safety meetings.

Warning Lites & Equipment, Grand Junction, CO 1998-2004

Administrative Assistant/Traffic Control Supervisor

Supervised 15 employees and oversaw scheduling, dispatch, traffic control, and safety compliance.

Maintained communication with field supervisors and organized efficient utilization of equipment and

personnel.

Created documentation for bid proposals and managed office billing, and collections.

Slater & Associates, P.C., Grand Junction, CO 1994-1997

Legal Secretary

Provided office management including scheduling, customer service, and document preparation.

Mesa County Elections, Grand Junction, CO 1993-1994

Election Judge Coordinator

Assigned judges to precincts and assisted voters with registration and information updates.

ANR Freight Systems, Golden, CO 1985-1989

Safety Clerk/HR

Audited driver logs to ensure compliance with Federal Motor Carrier work regulations.

FORMAL EDUCATION and CERTIFICATIONS

Medical Transcription Education Center Fairlawn, OH, 2013

Certificate in Medical Transcription

Denver Paralegal Institute Denver, CO 1992

General Practice Paralegal Certificate

Mesa State College Grand Junction, CO 1991

Bachelor of Arts in Social Behavioral Science

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