Customer Service Technician

Jonathan Maxwell **** W **th St APT K* ? Russellville,

AR 72801

Cell: 248-***-****

**.*******@*****.***

Certified Fiber Optic Technician and Specialist in Fiber Optic Testing and

Maintenance and Outside Plant, as well as face-to-face customer service in

conjunction with maintaining positive working relationships with coworkers,

supervisors & customers.

Areas of strength & qualification include:

Fiber Optic Splicing, Commercial & Cable Television

Testing, and Maintenance Residential Internet Installation & Repair

Residential & Commercial Arkansas State Shift Supervisor

Phone Installation & Repair certified Security Strive to Exceed

Perform Physical Labor Officer Expectations

Positive Attitude Work Well with Others Reliable & Dependable

Excellent Customer

Service

EDUCATION & CREDENTIALS

Lamphere High School, Madison Heights, Michigan Graduated

May 2002

Harding University, Searcy, Arkansas September

2006 - May 2011

General Studies -Arts & Humanities

Certifications

FOA Certified Fiber Optic Technician March

2014

FOA Certified Fiber Optic Specialist in Testing

March 2014

FOA Certified Fiber Optic Specialist in Outside Plant

March 2014

Member FOA: CFOT# 2081030

CAREER HIGHLIGHTS

Shift Supervisor September 2013 - Current

Securitas Security Services USA Russellville, AR

Oversee security procedures at client site. Manage security officers on

site and keep them informed of circumstances at the facility. Fill open

spaces when security officers call in or do not show up to work. Report

directly to Site Supervisor.

Security Officer January 2013 - Current

Securitas Security Services USA Russellville, AR

Provide a secure and safe work environment for clients by checking

employees, visitors, contractors, and truck drivers in and out of

facilities. Oversee security procedures at client site, keep security

officers on site informed of emergency or special circumstances, and report

to Site Supervisor.

Broadband Technician July 2011 - November 2012

WOW! Internet Cable Phone Madison Heights1, MI

Install technician responsible for installing, repairingpp[0, & upgrading

residential cable television, high speed data, & telephone service. Fully

trained for triple play installs & MOCA based whole-home DVR systems.

Capable of setting up & troubleshooting home wireless networks.

Telecommunications Technician March 2010 - May 2011

Harding University- Harding Telecommunications Services Searcy, AR

Student Worker responsible for running & installing various forms of

telecommunications infrastructure. Install

RG-6 & RG-11 coaxial cable, CAT 5e & CAT 6 Ethernet cable, & fiber optic

cable. Prepare & splice fiber optic

strands using Fujikura FSM-60S Fusion Splicer. Install telecommunications

infrastructure in residence halls, academic buildings, & office buildings.

Youth Ministry Intern June 2007 - August 2007

Quincy Church of Christ Quincy, IL

Provide guidance & support for the youth in the church. Organize,

coordinate, & supervise youth group activities Plan lessons for class &

outside activities. Assist with chaplain duties at Blessing Hospital in

Quincy, IL.

Cashier/Sandwich Artist January 2006 - August 2006

Mr. Pita Madison Heights, MI

Provide excellent customer service while preparing sandwiches & salads &

running the cash register. Open & close

the store making sure the kitchen, dining room, & bathroom facilities are

in clean, working order & the till is

balanced.

REFERENCES

Harding Telecommunications - Matt Nunnally 501-***-****

Harding University Purchasing Department. - Colby Holmes 256-***-****

Lone Star Railroad Contractors - James Henderson 405-***-****

Contact this candidate