Customer Service Administrative Assistant

Lakesha Therence

*** ********** **. **

Lilburn, Ga 30047

Mobile: 504-***-****

E-mail: *********@*******.***

SKILLSET:

Analytical skills, strong written and verbal communications skills, Proficient with Microsoft

Windows 2008/XP, MS Office 2008, Typing speed – 55 w.p.m., excellent telephone and

organizational skills, prioritize work, management/leadership, clerical, customer service, front

office, familiar with medical terminology, sales, banking, insurance, claims, mortgage, can work

independently or in team environment, detail-oriented, can easily multi-task in a fast paced

environment, Lotus Notes, excellent time management skills, excellent interpersonal skills,

training, and data entry.

EXPERIENCE:

ASSURANT SPECIALTY SOLUTIONS Duluth, GA

Senior Customer Care Specialist July 2008 – Present

• Call center environment, handle in-bound and out-bound calls from customers in hazard

insurance, mortgage banking, and property loss.

• Uses computerized systems for tracking, information gathering and/or trouble shooting

the items raised by the customer.

• Recognizes consistent problem areas and reports to higher level for action.

• Act as a mentor to Customer Care Specialist.

• Works in a multi - client/functional environment due to expanded knowledge and skillset

• Assist with Projects.

• Assist with training of new hires and associate cross training initiatives, assisting with

facilitation.

CONNOR GROUP Atlanta, GA

Receptionist February 2006 – July 2008

• Responsible for clerical duties to support personnel in the leasing office.

• Answer multiple phone line at the front desk, take and relay messages to personnel, and

answer client inquiries.

• Greet visitors in the leasing office upon arrival.

• Coordinate all mail going into and out of the office.

• Sign for deliveries when necessary and notify proper recipient of packages.

• Ensure that common areas are equipped with office supplies.

• Input hospital information through data system

MAKE A WISH FOUNDATION Sandy Springs, GA

Administrative Assistant – Volunteer March 2008 - Current

• Provide general office support for volunteer staff.

• Schedule and coordinate meetings for volunteer staff.

• Send faxes, and manage company files.

• Send and receive mail for the company.

EDUCATION:

Bachelor of Science - Psychology New Orleans, LA

University of New Orleans December, 2004

Master of Science Leadership Management Savannah, GA

South University – online program November, 2013

REFERENCES:

References are furnished upon request.

Contact this candidate