Customer Service Management
Resume:
HUSANI PARRIS
** ****** *****, *****, ** *****
*************@****.***
PROFESSIONAL EXPERIENCE
Best Western Plus Hotel, the Inn at Smithfield Plattsburgh, New York August 2013 – December 2013
Intern
• Provided a high level of in-person customer service by ensuring overall guest satisfaction.
• Transmitted and received messages, using telephones, emails and PMS system.
• Immediately greeted guests and offered to assist with their needs upon their arrival to the lobby.
• Computed bills, collected payments, and made reservation changes for guests as requested.
• Responded to guest requests in a timely fashion.
• Registered and assigned guests to hotel rooms (included handicap and other special accommodations).
• Counted and balanced cash drawer, money safe, direct checks and billing reports (revenue management).
• Received and resolved guest complaints, and relayed to supervisor when necessary.
Samuel D’s Restaurant (SUNY Plattsburgh) Plattsburgh, New York August 2013 – December 2013
Student Worker/Barista
• Made sure the customers were being taken care of and the restaurant looked great at all times.
• Managed temperature control of sandwich and soup products by cataloging hourly food temperatures.
• Acquired cashing handling and revenue management experience via Point of Sale system training.
• Provide on-going equipment care and maintenance, and stocked and cleaned coffee bins and shelves.
Compass Food Group (SUNY Plattsburgh) Plattsburgh, New York August 2012 – December 2013
Food Service Worker
• Responsible for food and beverage station restocking, set up, break down and equipment clean up.
• Acquired training in maintaining proper food handling procedures.
• Prepared food at ensure temperatures were accurate in compliance with company regulations.
• Interacted with guests and employees in a friendly and fast manner to ensure guest satisfaction.
Rodney’s Cuisine Nevis, West Indies May 2012 – August 2012
Intern
• Organized and maintained food inventory, food orders, equipment placement and storage.
• Mastered customer service via taking over the phone and in person food orders.
• Responsible for ensuring tables were cleared after use and prepared for seating in a timely fashion.
• Brainstormed creative ideas/pitches for the restaurant’s setting and ambiance.
• Trained in server etiquette by waiting on tables, placing and removing table silverware and linens.
Club Caribbean (SUNY Plattsburgh) Plattsburgh, New York August 2011 – December 2013
Club Advisory/Executive Committee
• Responsible for submitting reimbursement forms to school board and maintaining club financial budget.
• Finalized project and event planning for the club and developed consensus on club decisions.
EDUCATION
SUNY Plattsburgh Plattsburgh, New York Graduation Date: Dec. 2013
• Bachelors of Science in Hotel, Restaurant and Tourism Management and minor in Business. GPA: 3.67
• Recipient of Hotel, Restaurant and Tourism Management Faculty Excellence Award.
• Inductee of the Eta Sigma Delta Honor Society for Outstanding Hospitality Students.
SPECIALITIES: Proficient in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Social Media, Customer
Service, Cash Handling, Hospitality, Revenue Management, Event Planning, Data Entry, Sales and Administration.
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