Lana L. Galloway

**** ****** **., ********, ** **040

Cell 443-***-**** email acc1ho@r.postjobfree.com

OBJECTIVE:

Seeking a professional Executive Administrative Assistant or a related position with an established company where

my 20 years work experience, superb managerial skills, and strong customer relations will provide optimum customer

service for the organization.

SUMMARY OF QUALIFICATIONS:

• •

Sound knowledge of medical terminology. 20 years’ experience assisting doctors with

• medical procedures.

Highly skilled in developing, maintaining, and

•

implementing office policies in conjunction to Excellent computer, communication, and

medical protocols. multitasking skills.

• Understands and HIPPA regulations. • Outstanding time management skills.

• In depth knowledge of managing insurance • Superior communication and telephone

contracts and their compliance. etiquette.

• Dedicated and technically skilled business

• Proficient with NextGen, Meditech, Centricity,

professional with a versatile administrative

Microsoft Suite, Outlook, and email.

support skill set developed through experience

• Can work independent or as a team.

as an Office Manager, Secretary, and Medical

•

Assistant. Qualified typist.

• Ability to work with a diverse workforce. • Skilled and dedicated event planner/coordinator

• Proven ability to work in a stressful fast-paced

environment.

WORK EXPERIENCE:

Upper Chesapeake Women’s Care, Bel Air, MD January 2011 to Present

Surgical Scheduler/Medical Assistant – Provides customer service and quality health care for over 500 patients per

week for a fast paced OB/GYN practice, in the largest hospital in Harford County. Obtained demographic and

insurance information and entered into the database. Collects co payments at time of service, obtain medical

authorizations, and schedules follow up appointments. Efficient and detailed oriented in ensuring that all medical

documentation, including clinical notes were in order before submitting to pre cert department for authorization.

Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments

and surgeries, maintaining medical records, patient processing, billing and bookkeeping) that allowed Doctors and

Nursing staff to focus on the health concerns of their patients.

Triage and escorts patients to exam rooms, interview patients, measure vital signs, including weight, blood pressure,

pulse, temperature, and document all information in patient’s electronic chart. Performs phlebotomy and administer

injections. Assist physician in exam rooms with cervical and endometrial biopsy, endocervical curettage, removal of

polyps, IUD insertion and removal, and skin tags.

Coordinator of surgical scheduling of 5 physicians schedules; communicates with patients, surgeons, and insurance

agency to ensure a smooth and pleasant experience for the patient. Orders pre op testing and coordinates medical

and cardiac clearances from primary Physicians and Cardiologist. Confirms health care agencies for post op care.

Post all surgeries with the hospital and coordinating with surgeons schedule and confirms admitting privileges of

Physicians. Promote patient confidence in our staff Physicians medical ability, counseled patients in an attempt to

ease pre surgery fears. Gives instructions to patients as instructed by Physicians. Excels at multi tasking in a fast

paced environment. Superior communication and telephone etiquette skills. Excellent documentation of any

communication with patients, physicians, hospitals, or labs. Provides patients with information that explain policies,

time of admission, post care information, and HIPPA privacy guidelines.

Bel Air Woman’s Care, Bel Air, MD January 2008 to January 2011

Office Manager (Acting)/Medical/Administrative Assistant – Proficient in front desk medical office

management for a large, busy OB/GYN practice. Supervised day to day functions of the staff that includes

receptionist, medical assistants, billing, janitors, and others. Responsible for the day to day coordination and

execution of quality patient care at one of the largest hospital in Harford County. Maintain office files utilizing

hardcopy filing system. Provided patient record policy interpretation, utilization, disposition, and correspondence

management. Managed and ensured proficient medical billing and claims processing for major carriers, Medicaid,

and Medicare. Ensures accurate medical coding, timely submission, and effective communication with insurance

companies and patients. Proficient in ICD9/CPT coding and medical terminology. Responsible for manual and

computerized scheduling. Trained a team of 9 office personnel in medical office management for deployment in

different sections of the facility. Managed staff schedules and made sure there were adequate coverage for

needed time off and vacations. Responsible for company credit card and ensures proper usage and effective

record keeping. Ordered weekly supplies for the office and lab, ensuring stock rooms were adequately stocked.

Accurately submitted employees’ bi weekly timecards to the appropriate department and assisted with resolving

any pay complaints. Responsible for accounts payable and ensured monthly rental payments and recurring bills

were paid and on time. Receives visitors, answered multi line phone system, and received and resolved patient’s

complaints. Screened all incoming and outgoing correspondence for format, policy conformance, and

typographical and grammatical errors. Maintained Doctor’s calendars and coordinated travel arrangements for

conferences. Proficient typist and utilizes software programs such as electronic mail, Word, Excel, PowerPoint,

Access, and graphics software. Responsible for the condition of the medical instruments and office furniture;

replacing/maintaining them, when required. Excellent verbal and communication skills.

Trailblazers International Christian Center, Baltimore, MD August 2008 to Present

Assistant Event Coordinator/Treasurer (Volunteer) – Assists with all aspects of weekly/monthly events for the

church and local community. Assisted with the coordination and execution of several food, clothes, and toy drives

for the local community. Participated in weekly soup kitchen for the local homeless shelter; feeding over 25 men

and woman per week. Under the Director’s supervision, helped planned and execute several large seminars,

conferences, holiday performances, and community fairs. Assisted with mass marketing of all events; to included,

recruitment of volunteers, fundraising, and printing of labels for 10,000 envelopes. Purchased and prepared food,

set up tables and chairs, and decorated 30,000 sq. ft. event area. Directs choir, selects song list for themed

events, and performed solos for special VIP guests from across the country. Assisted with travel arrangements

and ensured guest speaker’s arrival and guaranteed that all their needs were met. Excellent organizational skills

and pays close attention to details.

Responsible for the collection, calculation, and recordkeeping of the congregation’s weekly tithes and offering.

Ensures accurate bank deposits of more than $10K 15K were safely made each week. Implements and follows

policies and procedures to prevent theft and fraud. Creates and compiled monthly, quarterly, and annual financial

statements and presents them to senior leaders for review.

Kiddie Land Day Care, Edgewood MD August 2001 to January 2008

Director/Office Manager – Received calls and conducted tours for potential clients. Processed, tracked and filed

applications, contracts, and emergency contact forms. Prepared, typed and distributed weekly newsletters,

bulletins, indebtness letters, and financial reports. Received weekly payments and ensured daily night deposits

were made and accurate. Scheduled appointments and maintained company calendar and mailbox. Responsible

for payroll, bookkeeping, and marketing strategies. Prepared training outlines and coordinated field trips.

Maintained office equipment, supplies, and purchased orders with company credit card. Conducted monthly fire

drills and assured building complied with MD State fire codes. Ensured the overall safety of my clients, in

accordance with CCA regulation. Knowledgeable in Microsoft Word, Works, Excel, Power Point, Access, and

Outlook.

EDUCATION:

Medix of Towson, Towson MD Medical Assisting Medical Assistant Certification 1994 1995

Havre de Grace High School, Catonsville, MD High School Diploma, 1990

PROFESSIONAL REFERENCES:

Joe Shepard Graphic Specialist, University of Maryland Upper Chesapeake Health acc1ho@r.postjobfree.com

Jane Gordon Director of QHIM, University of Maryland Upper Chesapeake Health acc1ho@r.postjobfree.com

James Swanbeck Physician, Upper Chesapeake Women's Care acc1ho@r.postjobfree.com

Nancy Borleis Medical Assistant, Upper Chesapeake Women's Care acc1ho@r.postjobfree.com

Mary Vick Director of Event Planning / Wedding Coordinator, – acc1ho@r.postjobfree.com

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