Sonia Harvey

***-** ******* ****, ******, ON L*G 3R8

T: 905-***-**** E: acc1h6@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

OVER 10 YEARS EXPERIENCE

Natural talent for figures-enjoy working with numbers within a financial institution

Thoroughly enjoy providing a sterling level of service to customers in a face-to-face work

environment

Excellent organizational skills-able to adapt to policies and procedures easily and new work

routines

A record of dependability and loyalty-rewarded with eight internal promotions within a 10 year

timeframe

Effective communicator-use tact, diplomacy and patience when problem solving

Enjoy contributing to a team driven workplace

RELEVANT SKILLS AND EXPERIENCE

Customer Service

Successfully worked with a diverse population in face to face provision of exceptional front line

customer service within a variety of sectors

Used sound judgement to problem solve and listen to both complaints and compliments-using

this information to improve upon services and personal goals

Efficiently multi-tasked often times dealing with many customers simultaneously

Achieved high service standards verbal rewards on a daily basis

Sales

Strong familiarity with managing personal float, tallying bills, accepting payment, ensuring

correct change is given

Technical knowledge on Point of Sales equipment-accepting cash, credit and debit payments

Promotion of daily/monthly specials, current incentive and rewards programs, up selling and

providing product and service knowledge to customers

Recipient of an incentive driven award for top salesperson during a promotional event

Used clear communication to explain all products and service as well as terms to customers

EMPLOYMENT HISTORY

Server Wimpy’s Diner, Oshawa June 2012-

Present

Server Teddy’s Restaurant, Oshawa 2007-2012

Server Pat & Mike’s, Oshawa 2004-2007

Server The Centre Restaurant, Oshawa 1999-2002

Previous experience includes;

Scotia Bank-Ledgers, Term Deposits, Loans, Teller, Teller Supervisor & Foreign Exchange

Roche Income Tax-Income Tax Consultant

EDUCATION

Travel & Tourism O.S.S.G.D

Toronto School of Business, Oshawa Riverdale High School, Pierre Fonds, QC

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