Customer Service Manager

Gerald Brown III

***** ***** *** *****

281-***-**** Home

Houston, TX 77065.4507

717-***-**** Cell

E-mail: *************@*****.***

713-***-**** Office

OBJECTIVE

To offer a proven work ethic and professional expertise in exchange for a

position in an organization that encourages professional achievement,

presents challenging opportunities for growth, and rewards according to

merit and productivity.

QUALIFICATIONS

Over two years of customer service, and experience in project coordination,

time management and the ability to work with a team to achieve department

objectives. Profound ability to manage, plan, organize, and make the right

decisions. In-depth knowledge of accounting and following business reports.

Excellent presentation and interpersonal skills with people on a business

level.

EMPLOYMENT HISTORY

Apr 2012 to Present Assistant Manager

Penske Corp., Houston, TX

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Primary Duties: Maintain a perpetual Master inventory listing for all

Penske vehicles in the district. Facilitates the pu of all IT related

equipment.

Essential Duties: Experience in running utilization reports, project

coordination with multiple fortune 500 companies, managing and motivating

other employees, telemarketing, cold calling, inspections, and filing

driver trip reports, follow ups, opening and closing the facility, running

reconciliation reports and coordinating regional roadside assistance in

the district and training agents as well as other partners of Penske.

COMPUTER RELATED SKILLS

Software knowledge and experience: MS Word, MS Outlook, Excel, PowerPoint,

A/S 400, Apple, Internet Navigation, 6 Sigma, Rental Net.

ORGANIZATIONS

Texas Southern University The Herald Student Staff Writer

Jan 23, 2008-Dec 2011

Texas Southern University Cross Country Captain Aug 14,

2007-Dec 2011

Texas Southern University Track and Field Aug 14,

2007-Dec 2011

Member of Phi Beta Sigma Fraternity Oct 27, 2012-

Present

Member of American Marketing Association Aug 2011-Dec

2012

EDUCATION

Texas Southern University, Houston, TX

B.B.A Degree in Business Marketing, December 2011

References

Available upon request challenge[pic][pic][pic]

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