Customer Service Supervisor

Brandon J. McClintic

**** **** ***** ** *****, CA 92021 Phone: 619-***-**** E Mail: ****************@*****.***

Objective

1. Educated and experienced forestry (fire) and biology (wildlife) cum laude B.S. graduate and

wildland firefighter seeks a career with an established and goal oriented organization.

Education

EMSTA College (Santee, CA) January 2014 February 2014

Certificate: Emergency Medical Technician Basic (EMT B)

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Northern Arizona University (Flagstaff, AZ) August 2010 May 2013

Bachelor’s Degree (BS)

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Major: Forestry, Minor: Biology, Certificates: Fire Ecology and Management, Wildlife Ecology and Management

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Honors: Cum Laude

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GPA: 3.80

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Scholarships: Glenn Voorhies Forestry Scholarship for High Scholastic Achievement

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Coursework: BIO 528 Mammalogy, BIO 478 Wildlife Management, FOR 453 Forest Insects, FOR 423C/424C Forest

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Ecosystem Planning, FOR 413C/414C Forest Ecosystem Assessment, FOR 451 Fire Management and Ecology, FOR 360

Natural Resources Policy, FOR 323W 326W Forest Management I IV (Forest Economics, Forest Products, Sustainable

Forestry, Biometrics, Recreation, Wildlife, Managing for Multiple Uses), FOR 351 Fire Monitoring and Modeling, FOR

315/316 Silviculture Principles and Applications, FOR 313/314 Forest Ecology I/II (Disturbance and Recovery, Genetics and

Physiology, Wildlife Ecology, Landscape Ecology, Agroforestry), FOR 251 Wildland Fire, BIO 223 Vertebrate Zoology, FOR

220 Forest and Range Plants, FOR 215 Writing in Forestry, FOR 213 Ecology and Management of Forest Soils, FOR 212

Trees and Forests of North America; General Biology, Chemistry, Mathematics, and Liberal Studies courses.

Experience

Black Sage Environmental

Natural Resource Mgmt. and Protection January 2014 Present

P.O. Box 154004

San Diego, CA 92195

Wildlife Technician Salary: $15 per Hour

Supervisor: Roberto Bejar 619-***-**** Hours per Week: 16 32

Okay to Contact this Supervisor: Yes Part Time Position

As a Wildlife Habitat Restoration Technician, my position incorporated:

• Conducting natural resource related project work, including: hand thinning and removing invasive tree and shrub species

from wildlife habitat designated areas.

• Exotic/Invasive weed removal, pesticide/herbicide application, habitat restoration, erosion control, and trail maintenance and

construction.

• Conducting post burn fire erosion control, sediment retention, hydro diversion, and turbulence reduction.

• Determining the appropriate vegetation types, depending on geographic location, and installing locally grown, native plants to

restore habitat to natural conditions.

• Using Geographic Information Systems to analyze data and create maps to coordinate on the ground restoration efforts.

• Regularly maintaining and repairing equipment such as chain saws and hand tools.

United States Forest Service (Coconino NF) April 2013 September 2013

4373 S. Lake Mary Rd.

Flagstaff, AZ 86001

Firefighter II (Federal Position) Salary: $1,600 Bi Weekly

Supervisor: Jason McElfresh 928-***-**** Hours per Week: 40+

Okay to Contact this Supervisor: Yes GS 04 Position

As a wildland firefighter crewmember on a type 6 and type 3 engine, my position incorporated:

• Initial attack, prescribed burning, wildfire suppression, and fire preparedness duties in various vegetation types.

• These duties also entailed serving as a firefighter or pump operator during prescribed burning and wildfire suppression

activities.

• Conducting regular maintenance and repairs on various types of firefighting equipment such as fire engines, chain saws, and

hand tools.

• Serving as a crewmember during fire line creation, including: rock removal, burnout operations, and tree and brush removal.

• When not involved with fire related activities, this position required conducting natural resource related project work,

including: hand thinning treatments on National Forest Land, fence building, tree removal from roads, pile burning, and

invasive weed and brush removal.

• My duty also entailed assisting supervisors using the GovTrip and Paycheck 8 systems as part of my responsibility to make

sure employees were paid both bi weekly paychecks and per diem for off forest fire assignments.

Northern Arizona University & August 2010 April 2013

United States Forest Service

200 E. Pine Knoll Dr.

Flagstaff, AZ 86001

Wilderness Monitor Salary: $0

Supervisor: Dr. Marty Lee 928-***-**** Hours per Week: 5 20

Okay to Contact this Supervisor: Yes Volunteer Position

Working this volunteer position while also attending college and working as a full time chef, this position incorporated:

• Volunteering time for Wilderness Management class in coordination with the United States Forest Service conducting

campsite inventories of the Kachina Peaks and Kendrick Mountain Wilderness areas.

Gathering and analyzing data for studies and reports and making recommendations the United States Forest Service and the

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Northern Arizona University School of Forestry based on findings.

Presenting results and recommendations to United States Forest Service to aid in achieving Chief's 10 Year Wilderness

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Challenge.

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Haven Health of Flagstaff August 2010 April 2013

800 W. University Ave.

Flagstaff, AZ 86001

Head Chef Salary: $800 Bi Weekly

Supervisor: Stewart Weinstein 928-***-**** Hours per Week: 35 40

Okay to Contact this Supervisor: Yes Full Time Position

Working this full time position while attending college, my duties as Head Chef included:

• Preparing and serving meals to residents in nursing center, and co operating with nurses and residents designing specific diet

regulations and meal selections to ensure proper health and well being of residents on an individual basis.

Performing administrative duties, including: ordering supplies and reporting to the head of the establishment.

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Barona Resort and Casino May 2012 August 2012

1932 Wildcat Canyon Rd.

Lakeside, CA 92040

Valet Driver Salary: $950 Bi Weekly

Supervisor: Unknown 619-***-**** Hours per Week: 40+

Okay to Contact this Supervisor: Yes Full Time/Temporary Position

Working this Full Time/Temporary summer job, my duties included:

• Exemplifying exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous, and

professional manner.

Providing valet parking services to safely and efficiently move guest automobiles to a designated parking location, helping

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guests with the loading and unloading of luggage, and providing information in regards to the Resort/Casino’s facilities and

events.

Apache Wells Country Club October 2009 June 2010

5601 E. Hermosa Vista Dr.

Mesa, AZ 85215

Server Salary: $800 Bi Weekly

Supervisor: Unknown 480-***-**** Hours per Week: 25 35

Okay to Contact this Supervisor: Yes Part Time Position

Working this position while attending college full time, my duties for this position entailed:

• Interacting with guests and ensuring they have a great experience when dining at the country club, and being responsible for

positive guest interactions while serving guests in a friendly and efficient manner.

Practicing basic cooking knowledge and assisting chefs with food preparation and garnishing.

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Providing sound customer service to guests in a manner that is attentive to their needs and makes them feel welcome,

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comfortable, important, and relaxed.

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Round Table Pizza June 2007 September 2009

2650 Jamacha Rd.

El Cajon, CA 92019

Delivery Driver Salary: $800 Bi Weekly

Supervisor: Unknown 619-***-**** Hours per Week: 25 35

Okay to Contact this Supervisor: Yes Part Time Position

Performing this position while attending college, my duties included:

• Pre delivery vehicle preparation, learning the delivery area, checking orders for quality and accuracy, providing quality

customer service through positive and professional interaction with customers in person or by phone, and acting with a sense

of urgency.

Performing other assigned workstation duties including making quality products, preparing ingredients, and taking orders.

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Working as part of a team and assisting others by being on time for the shift, supporting other workstations during the shift,

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and completing all closing duties, including cleaning, at the end of each shift.

Accurately processing order paperwork and payment transactions and executing cash management duties.

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Skills

GIS (Geographic Information Systems) Education and Training

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BEHAVE, FOFEM, NEXUS, Fire Family Plus, Farsite/FlamMap, and FVS/FFE Forestry and Fire Computer Modeling

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Programs Education and Training

Microsoft Office (Word, Excel, PowerPoint, Access) Education, Training, and Experience

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70+ WPM (Words per Minute) Typing

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Compass, Reading and Interpreting Topographic Maps, GPS (Global Positioning System), Weather Tools, and Forest

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Measurement Tools Education, Training, and Experience

Forestry, Wildlife Biology/Ecology/Management, and Wildland Fire Ecology/Management/Firefighting Education, Training,

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and Experience

Backpacking, Camping, and Nature Survival Education, Training, and Experience

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Fire modeling and monitoring, Fire Scar Dating (Tree Age Dating), Calculating Fuel Moisture Contents, Fire and Extreme

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Fire Behavior, and Fire Weather Processes Education, Training, and Experience

Plant and Wildlife Identification Education and Training

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Organization, Time Management, Leadership, Team Orientation, Physical Fitness, Respect, Dedication, Motivation, Tenacity,

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and Honesty Personal Qualities

Job Related Training

Emergency Medical Technician Basic (EMT B)

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Certified Sawyer (Class A)

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Red Card Certified

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• CPR/First Aid/AED Certified

Wildland Fire Certifications (NWCG):

• I 100 (Incident Command System)

FI 110 (Wildland Fire Observations and Origins)

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L 180 (Human Factors on the Fireline)

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IS 700. A (National Incident Management Systems)

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S 130 (Firefighter Training)

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S 131 (Advanced Firefighter Training, Firefighter I)

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S 133 (Look Up, Look Down, Look Around)

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S 190 (Wildland Fire Behavior)

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S 211 (Portable Pumps and Water Use)

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S 212 (Wildland Fire Chainsaws)

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S 290 (Intermediate Wildland Fire Behavior)

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Honors & Awards

Cum Laude Honors Graduate (Northern Arizona University, May 2013)

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Dean's List (Northern Arizona University, August 2010 May 2013)

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Glenn Voorhies Forestry Scholarship Recipient (Northern Arizona University, August 2010 May 2013)

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National Football Foundation and College Hall of Fame Scholar Leader Athlete Award (Valhalla High School, 2007)

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Union Tribune All Academic Athlete (Valhalla High School, 2004 2006)

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Dean's List (Valhalla High School, 2004 2007)

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Grossmont Conference 1st Team All League Football (Valhalla High School, 2006)

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Team Captain Football (Valhalla High School, 2006)

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References

3

Name Employer Title Phone

Jason McElfresh United States Forest Service Captain E 487 928-***-****

Kurt Bidinger Orange County Fire Authority Engineer 858-***-****

Jeff Stafford Republic Energy Services Vice President 702-***-****

Roberto Bejar Black Sage Environmental Owner 619-***-****

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Contact this candidate