Manager Customer Service

Objective

To secure a position that will best utilize my experience, knowledge,

and abilities to manage communities in the most cost effective manner

possible so as to achieve maximum net operating income.

Profile

Motivated, personable business professional with a college degree.

Diplomatic and tactful with professionals and non-professionals at all

levels. Accustomed to handling sensitive, confidential records.

Demonstrated history of producing accurate, timely reports meeting.

Poised and competent with demonstrated ability to easily transcend

cultural differences. Thrive in deadline-driven environments. Excellent

team-building skills.

Talented and experienced professional with excellent training skills and

the ability to manage employees in the day-to-day operation of an

organization. Has management experience and is skilled in organizing

data, keeping appointments, supervising with leadership, and integrity.

Skills Summary

Project Management Computer Savvy Training Ability

Report Preparation Customer Service Front-Office Operations

Written Correspondence Scheduling Professional

General Office Presentations

Skills

Employment History

2010 - 2011 JLC Southeast/ Tribridge Residential Jacksonville, FL

Community Manager

Ensured that the condiminium property was safe and properly maintained.

Worked with the MRI software.

Routinely inspect the grounds, facilities, and equipment to determine if

repairs or maintenance are needed.

Ensured that renters and owners needs were met including repairs and other

concerns.

Enforced the terms of rental or lease agreements, such as rent collection,

parking and pet restrictions, and termination-of-lease procedures.

2008 - 2010 Iron Mountain Management

Jacksonville, FL

Property Manager

Ensured that the property was safe and properly maintained.

Published vacancy advertisements in local publications.

Routinely inspect the grounds, facilities, and equipment to determine if

repairs or maintenance are needed.

Met not only with current residents when handling requests for repairs or

trying to resolve complaints, but also with prospective residents or tenants

to show vacant apartments or office space.

Was responsible for enforcing the terms of rental or lease agreements, such

as rent collection, parking and pet restrictions, and termination-of-lease

procedures.

Kept accurate, up-to-date records of income and expenditures from property

operations and submitting regular expense reports to the asset property

manager or owners.

2005 - 2008 Hediger Enterprises

Jacksonville, FL

Property Manager

Dealt with the documentation and legalities related to a lease agreement

such as, the rules and regulations, purchase and sales agreement and

contract work documents like, maintenance and repair work orders.

Responsible for filing documents and maintaining the records in an orderly

manner.

Managed leasing agents, maintenance workers and many more.

Responsible for the payroll of these employees, and ensured that daily task

was completed by these individuals.

2004-2005 Keller Williams First Coast

Orange Park, FL

Market Center Administrator

Full Chief Operations Officer (electronic and manual systems support).

General Office Management skills.

Support 74 Agents and Brokers in daily administrative tasks.

Maintained security access to computer systems.

Accounting functions (payroll, commission tracking, disbursement agreements.

Purchasing of office supplies and paper products.

Managed receptionist staff.

2003-2004 CALEX Realty Group Jacksonville, FL

Community Manager

Property management for 300+ unit complex.

Tax credit, Income verification, and recertification.

Section 8, Bond and Section 42.

Responsible for accounts receivable and budget reports.

Director of Office Administration and Office Automation.

Responsible for training, coaching development and supervision of Management

Team.

1991-2002 Flournoy Properties

Jacksonville, FL

Senior Property Manager- Multi Site

Complete supervision and operations oversight for two properties totaling

260 units.

Supervised 10 employees' management staff including maintenance and office

staff.

Managed multi-million dollar operations budget and Tax Credit Programs.

Exceeded budgeted occupancy projections of 95+% each year as well as allowed

for an 8% revenue increase without a corresponding decrease in occupancy

rates.

Planned and coordinated community events for residents and families.

Analyzed financial statements and produced variance reports which included

capitol improvements and operational recommendations for upper management.

Monitored and reported on financial and operation plans, developed and

instituted corrective action plans when appropriate.

Education

1986-1988 Columbia College

Columbia, MO

Business Administration, BA.

Awards

First Coast Apartment Alliance Circle of Excellence Award.

Property Manager of the Year Representing Affordable Communities for 2001.

Software Awareness

MS Outlook

MS Word

MS Excel

Power-Site

MRI

Accounting

AMSI

Rent Roll

YARDI

HUD Manager

References

Will be furnished upon request.

Contact this candidate