Customer Service Six Sigma

MICHAEL A. BENETTI

*** **** ******, **********, ** 95425

(H) 707-***-**** (C) 707-***-**** ****************@*****.***

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A Hands-On Lean/Six Sigma Black Belt Manufacturing Executive

specializing in profitability improvements, Lean/Six Sigma

implementation, quality enhancements and strategic operations

evaluations in a variety of business settings. Possesses extensive

experience in team building, process improvement, contract

negotiation, cost cutting, and generating sustainable

revenue/EBITDA gains.

Key qualifications include:

P&L Management &Strategic Business Planning

Multi-Site Operations and Process Improvement

Budgeting (Operating/Capital)

Automation Implementation

Vendor/Supplier relationships

Warehouse, Logistics, Supply Chain (domestic/foreign)

Team Building

World Class Safety record following Dupont STOP Program

Quality Improvements through Process Re-design

Development of staff

Greenfield Location experience

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PROFESSIONAL EXPERIENCE

PERSONAL CONTRACT WORK, Cloverdale, CA.

2011-

Present

DenBeste Water Solutions, Windsor, CA (4 month contract)

Successfully re-implemented ERP system into operations, sales and

finance.

Northern Sonoma County District Hospital, Healdsburg CA. (6 month

contract)

Introduced Lean Six Sigma Concepts to management staff.

Re-layout of Pharmacy

Performed business analysis and made recommendations on budgets,

staff levels etc.

Reliance Trailer Corp. Rhonert Park, CA. (5 month contract)

Team with court approved manager to bring company out of bankruptcy

or purchase business.

Devised and implemented plan to reduced costs, move out of existing

location.

Manager purchased the business and ran successfully after coming

out of bankruptcy.

Ukiah Solid Waste Systems, Ukiah CA. (5 month contract)

Designed and improvement maintenance process, relocated, improved

layout of large in house maintenance department.

Pro Bono Work for town non-profit, Cloverdale CA. (4 months).

Devise improve business and operating plan.

JENSEN CORP HOLDINGS, San Jose, CA.

2010-2011

Executive Vice President of Operations:

A $40M Landscaping Construction, Maintenance Company in the

Northern California... Provided Class A maintenance

and construction services in the San Francisco Bay area, Monterey,

Sonoma, Napa Counties as well as the Sacramento Area.

Duties also include the operational start up of Jensen Tree Service

Division in Sacramento CA. Responsible for a staff of

350. In 8 California locations. Reported to the CEO

Successfully Implemented new operational model that was

designed to improve site qualities, enhance

customer satisfaction, improve customer retention rate

and grow enhancement sales. Implemented change to

turnaround maintenance loses experienced in 2010.

Customer satisfaction has improved by 65% from recent customer

polls. Extra Enhancement Sales in the

month of April is projected to hit 70% of base

maintenance business. Company wide retention rates has

increased from 83% to 97% with no at fault loses.

Implemented Six Sigma practices that smoothly integrated recent

acquisition into the Jensen operating plan.

Established capital appropriations and implementation of

corporate practices

New tree division has become profitable since my day to day

responsibility of tree operations in Jan. 2011.

MENDOCINO FOREST PRODUCTS, Ukiah, CA

2004-2009

Sr. Vice President of Operations

The largest supplier of Redwood lumber products in California,

Nevada, Arizona, Utah and Colorado servicing 450 Home Depot stores.

Full P&L responsibility of a $200,000,000 sawmill manufacturing,

customer service and distribution redwood lumber business.

Responsible for a staff of 400 employees in various functions in

three locations. Reports to the President

. Facility was awarded The Home Depot Supplier of the Year in

2007. Rated one of the highest

customer service departments in the industry.

. Developed Capital appropriation model.

. Improved shipping turnaround time in distribution center by

75% to all CA Home Depot Stores.

. Improved productivity and through-put on fence line by 50%.

. Help developed automated fence panel equipment that reduced

cost by 65%

. Reduced inventory levels by 47% in three years at

Distribution center.

. Developed improved utilization of internal truck fleet and

order turnaround resulting in a 99.7% on time delivery and

line fill rate.

BONDO CORPORATION, Atlanta, GA

2002-

2004

Vice President of Operations

A manufacturer of body repair polymers for the auto after market

segment. Profit and loss for a $65,000,000 auto after market

supplier to the largest consumer and automotive retail parts

distributors. Responsible of a staff of 175 in both the

manufacturing and distribution segments of the business.

. Reduced headcount by 25%.

. Implemented and designed automated state of the art mixing

and filling equipment with an $8,000,000 capital improvement

project.

. Improved on time deliveries to 97%.

. Reduced overall operation cost by 15%.

EXECUTIVE INTERIM MANAGEMENT INC., New York, New York

2000-2002

Executive Consultant

An executive management consulting firm specializing in the

temporary placement of executive managers specializing in turn

around business situations. Clients were mainly large manufacturing

organizations that needed managers to assume full P&L

responsibility, repair the business and help recruit permanent

replacements after business goals were achieved. Served as the

Plant Director, Fabrication for Valeo, Wipers, Motors and Actuator

Div., in Rochester, NY (below).

VALEO, WIPERS, MOTORS AND ACTUATOR DIV., Rochester, NY

Plant Director, Fabrication

A tier one, $1 Billion dollar manufacturer of wind shield wiper

systems, motors and air flow components for GM, Chrysler, BMW,

Ford, Toyota, Honda, Delphi and aftermarket segment. Full P&L

responsibilities for a unionized component part fabrication

division of Valeo WMA. Operations include multi-spindle screw

machines, precision grinding, plating, heat treating, progressive

stampings, cold form heading, tool repair, tool fabrication,

plastic injection molding and new business development. Achieve ISO

cerification

. Developed productivity improvements that reduced workforce by

twenty percent.

. Reduced manufacturing costs by $7,500,000 or 10%.

. Attained $9,000,000 of new business in 2001.

. Decreased overtime usage by 12%.

. Initiated and received corporate approval on an $11,000,000

capital expenditure program.

. Responsible for the largest tool and die department on the

east coast

GILBERT AND BENNETT INC., Georgetown, CT

1996 -

2000

Vice President of Manufacturing

Manufacturer of lawn and garden decorative steel border fencing,

wood fencing and industrial applications. Company was sold to

Pacific Rim Investors and move abroad. P&L responsibilities of a

$60,000,000 manufacturer of consumer goods supplying Loews, Home

Depot, Wal-Mart and K-Mart. Direct charge of 8 manufacturing

locations in Toccoa, GA., Georgetown CT., Blue Island, IL., Dunbar,

WV., Scotland Neck, NC. and Carney, MI., Monterey Mexico, Toronto

Canada. Directed workforce of 600, union, non-union and white

collar employees. Operations included wire drawing, welding,

annealing, forming electro static painting, wood sawmill. Also

developed raw material steel sources in China and Europe.

. Successfully negotiated a closure contract with the United

States Steelworkers Union. The 150-employee complete

severance agreement was less than $90,000.

. Downsized total manufacturing workforce throughout

corporation, before IL. Closure, by 30 %.

. Implemented TPM program in GA. Saving that facility $200,000

by reducing downtime and catastrophic breakdowns in the first

year of implementation.

EDUCATION

Master of Business Administration, University of New Haven, West

Haven, CT

Master of Industrial Labor Relations, University of New Haven, West

Haven, CT

Bachelor of Arts, Western Connecticut State University, Danbury, CT

Certifications:

Villanova University; LSSBB, February 2013

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