PARVEEN K. LAL
**** ******* **** 647-***-****
Mississauga, ON L5N1N2 647-***-****
*******.*.***@*****.***
OBJECTIVE
Actively seeking a Customer Service Representative/Cashier/Administrative position
HIGHLIGHTS OF QUALIFICATIONS
• 10+ years of experience in providing customer support in busy environment for public
utility
• An unwavering commitment to customer service, with the ability to build productive
relationships, resolve complex issues and win customer loyalty
• Strategic relationship building skills-- listen attentively, solve problems creatively and use
tact and diplomacy to find common ground and achieve win-win outcomes
• Comprehensive knowledge of Financial statements analysis in retail environment
• Expertise in handling cash, processing debit card, credit card and cheque transactions
• Proficient in POS System, MS Office, World processing, Lotus 1-2-3, Graphic design
accpacc, banking
• Fluent in spoken and written English, Hindi, Punjabi and Urdu
SKILLS AND EXPERIENCE
Customer Service
• Managed a high-volume workload within a deadline-driven environment. Resolved an
average of 200 inquiries in any given week and consistently met performance benchmarks in all
areas (speed, accuracy, volume)
• Handled customer inquiries, complaints, billing questions and payment extension/service
requests
• Calmed angry callers, repaired trust, located resources for problem resolution
• Interfaced daily with finance department and consumer affair divisions
• Supported store-level compliance with company standards of safety, security, facility,
maintenance, postings/notifications and other administrative duties
• Maintained operational records such as transaction documents, sales reports and loss
summaries
• Ensured that inventory was handled, stored and processed to minimize loss or damage
• Ensured maintenance, cleaning and store appearance up to company standards
Administration
• Provided administrative support to the General Manager and Office Manager
• Processed office expenses, verified employee expense reports for accuracy and prepared
budget comparison reports
• Handled all personnel files, inquires and processed with utmost confidentiality
• Maintained timekeeping records for the Administrative/Financial group
• Managed the shipping department by handling shipping and mail duties
Parveen K. Lal 647-***-****, 647-***-**** Page 2
• Answered phone calls, balanced cash for front end on a daily basis
• Reconciled and processed accounting paperwork on a monthly basis
• Took orders from clients to ensure that the assembly department gets the required data
Store Assembly Planning
• Assisted the pharmacist in day-to-day operation of the pharmacy
• Established good quality service to customers and maintained a friendly atmosphere
• Organized medications for pharmacists to dispense by reading medication orders and
prescriptions
• Prepared labels, calculated quantities and assembled intravenous solutions
• Guided and assisted pharmacy technician before medication dispense
• Guaranteed expired medications were properly destroyed
Assembling
• Used hand tools and small power tools to assemble labels of lapel pins and key chains
• Assembled fabricated parts to relatively small or light subassemblies and completed units
• Followed assembly instructions by putting together parts in the right order
• Re-stocked part supplies for the assigned work area
• Reported problems in the assembly process to shift supervisors or technicians
• Kept administrative records up to date, carried out simple quality checks and packed goods
ready for dispatch
EMPLOYMENT HISTORY
Customer Service Representative 1995 – 2013
Sunoco Gas- Syracuse, NY
Administrative Assistant 1992 – 1994
Logo Image Canadian Button, Toronto, ON
Assembler 1991 – 1992
Glaxo Pharmaceutical Company, Toronto, ON
Light Assembler 1986 – 1988
Canadian Button
EDUCATION
Administrative Assistant Studies 1988
Success Business College
Procedure 1 & 2 Banking 1984
Humber College Banking
B.A. in Economics and Political Science 1980
Guru Nanak Dev University, India
INTERESTS
Customer Service, Office Administration, Sales
Parveen K. Lal 647-***-****, 647-***-**** Page 3
REFERENCES AVAILABLE UPON REQUEST