Customer Service Manager

IGNATIOUS MOULTRIE

*******************@*****.*** • 645 E 231 Street Bronx, NY 10466• 347-***-****

SUMMARY OF QUALIFICATIONS

Developed great hospitality qualities through immense work experience

Perfect understanding of the job aspects with relevant formal training and enough professional exposure

Very pleasant personality with specifically developed calmness and politeness in communication

Extremely patient in attending to the resident and visitors requirements and following perfect work ethics

Extraordinary quality of serving varied customers taking into account their age, profession, and social status

EXPERIENCE

Esplanade New York, N.Y

Housekeeping/Maintenance Technician June 2002 – Present

Assisted in operations of the housekeeping and laundry areas of the nursing home, with 20 associates including floor

care (carpets, hardwood, and vinyl), sanitizing bathrooms and kitchens, trash removal, office cleaning, and more.

Cost control system for linen, cleaning and resident supplies. Ensured proper inventory control of stock, ordering and

receiving. Ensured product quality standards in resident rooms, public space and back house area. Trained new staff.

Orsid Realty Corp. New York, N.Y

Doorman/Maintenance Technician May 2010 – January 2013

Ensured facility was kept clean and maintained. Received packages and dry cleaning and distributed mail. Worked

closely with outside contractors, reporting maintenance requests from tenants and coordinating repair schedules.

Greeted guests and served as resource for lessees, answering questions, scheduling reservations, and providing

directions to landmarks throughout the city.

Fairway New York, N.Y

Cashier Manager April 2006 – May 2008

Successfully managed a department of 30 cashiers. Provide excellent, friendly, upbeat customer service. Kept

records of customer interactions or transactions. Determined charges for services requested, collected deposits or

payments, or arranged for billing. Compared disputed merchandise with original requisitions and information from

invoices and prepared invoices for returned goods. In addition, hired, trained, disciplined, scheduled, and maintained

reports for those working under my supervision. Complied with Health Department Regulations. Communicate with

other Department Managers to improve the overall outlook, reputation and profitability of the store in general

Aramark New York, N.Y

Manager of Sales and Cashier Department/Cook August 1993 – December 1999

Successfully managed a department of 10 associates including 1 supervisor. Prepared dining room and prepped food

for breakfast, lunch and dinner. Directed administrative and general operations for campus dining facilities. Insured

cash registers are attended to, organized, running smoothly & effectively, each register has sufficient money in order

for cashiers to properly distribute change to customers. In addition, hired, trained, disciplined, scheduled cashiers.

Ensured proper inventory control of stock, ordering and receiving supplies as necessary

EDUCATION

Samuel L. Gompers Vocational High School

September 1978- December 1981

Commercial Driving License

NYS Food Handling License

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