Human Resources Customer Service
Resume:
Louisville, KY *****
Human Resources Generalist - June, 2007 to Present
Glantz Holdings Inc.
*All aspects of Human Resources for a 25 branch nationwide distribution
company. Including benefits, payroll and employee relations.
*Administration of employee Benefits to include Health, Dental, Life,
STD/LTD, and 401K.
*Annual reporting to include OSHA and EEO1.
*Employee relation issues to include, discipline, coaching and
terminations.
*In charge of recruiting for branches nationwide including Branch Managers,
Territory Sales Reps, Customers Service, Warehouse and Route Drivers.
Utilized local papers, job fairs, job boards, recruiting companies, etc.
*Developed and implemented company wide training program for both on-line
and in house training. Coordinate travel and certification process. To
include New Employee Orientation, Product Knowledge, Customer Service, etc.
*Coordinated National Sales meetings, quarterly executive meetings,
customer/company trade shows, open houses etc. Negotiated rates with hotels
and other vendors.
*Took lead on implementing new payroll provided on two different occasions.
Included researching products, working closing with payroll vendor, rolling
out new time keeping system to all employees.
Human Resources Manager - July 2005 to June 2007
Bellewood Presbyterian Home for Children
*Prepare and process payroll: Prepare payroll data, ensure accuracy, send
to processor, update system-vacation accruals, pay rates, etc., retrieve
and distribute paychecks
*Coordinate benefits with employees and providers, audit, reconcile and pay
benefit plans and benefit plan premiums, research and resolve employee
questions.
*Implement hiring policy including: posting positions, conducting
background checks and reference interviews, notify staff of employment
start dates.
*Maintain and update employee information including forwarding addresses
in HRIS system and employee files.
*Track pertinent employee information including, TB tests, DMVs, and
performance appraisals.
*Conduct New Employee Orientation/sign in new employees and collect
property, notify of COBRA/retirement benefits at termination-process
necessary termination benefit paperwork.
*Serve as a consultant as well as a practitioner for all employee relations
issues including progressive discipline, terminations recognition.
*Write employment related policies and procedures and maintain the employee
handbook.
*Monitor the applicant flow process to ensure fair hiring practices, review
ad placements and suggest improvements, adhere to COA and legal
requirements.
*Serve as consultant for employee relation issues, progressive discipline,
and terminations. Review employee files, discuss with supervisor options,
review progressive discipline write ups, confer with attorney to ensure
adherence to prevailing laws and regulations, conduct exit interviews.
Human Resources Coordinator - February 2004 to July 2005
Plastech Engineered Products
*Company Position Documentation for Unemployment and EEOC
claims.
*Represent company during unemployment hearings
*Administration of Cobra benefits
*Reconciliation of Health, Dental and Supplemental insurance
bills.
*Administration of FMLA/LOA procedures.
*Development and presentation of 2 day orientation program.
*Completion of Workers Compensation paperwork. Enforced OSHA
requirements.
*Implemented and enforced safety guidelines and policies.
*Coordinated employee events for 3 shift operation.
*Recruiting, interviewing and hiring of all hourly and salary
personnel, while maintaining 60% Diversity.
*Control and maintain Employee Records.
*Maintain Employee Attendance Record, developed tracking system
attendance
tracking.
*Monthly reporting and management review presentations.
Human Resources Generalist - April 2001 to February 2004
Precision Tool Die and Machine (Nth Works)
*Company Position Documentation for Unemployment and EEOC
claims.
*Represent company during unemployment hearings
*Administration of Cobra benefits
*Reconciliation of Health, Dental and Supplemental insurance
bills.
*Administration of FMLA/LOA procedures.
*Complete EEO1 reporting annually.
*Development and presentation of full day orientation program.
*Development and implementation of company policies and
procedures.
*Coordinate/facilitate extensive 16 week Supervisor Training
series.
*Completion of Workers Compensation paperwork. Enforced OSHA
requirements.
*Implemented and enforced safety guidelines and policies.
*Coordinated employee events for 2 shift operation. Recruiting
and interviewing of
manufacturing and office personnel worked extensively with
staffing agency to
create a recruiting plan for Precision.
*Conducted employee coaching/counseling sessions as well as
discipline to
include termination.
*Recruiting for Production and Office personnel.
*Coordination of 3rd shift operation staffing.
*Conduct employee informational meetings.
*Liaison and administration for staffing agencies.
Certification
Professional in Human Resources (PHR) 2007, Society of Human
Resources
Education
University of Louisville - Pursuing BA in Business
Administration
Stephanie Miles, PHR
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