Medical Manager
Resume:
Robert Boynton Ziegler
Cupertino, California 95014
************@*******.***
EXPERIENCE SUMMARY
• Over 20 years of experience in writing and publishing, with emphasis on development and production
of technical manuals for end-users, product labeling for medical-diagnostic hardware and software
products, and educational and promotional literature.
• Extensive experience in the health-care industry documenting FDA-regulated medical-diagnostic
software applications, analytical reagent and instrument systems, and user-interface designs.
• Expertise in book and literature design, publishing software applications, documentation policies and
procedures, font design, style and content guidelines, generation of online documents, and development
of user and service manuals, training materials, and instructional guidebooks.
• Over 20 years of experience in publications management, directing staff writers, contract writers, and
graphics consultants. Thorough knowledge of all phases of the publishing process including project
planning and coordination, document development and approvals, quality control, production, printing,
and localization for foreign markets.
WORK HISTORY
Consulting Writer (1996–2003, 2013 >) for a wide range of technology firms, including Alere Medical,
Inc., Biometric Imaging, Inc., Cambridge Research & Instrumentation, Inc., First Medical, Inc., Gen-
Probe, Inc., LJL BioSystems, Inc., Metasensors, Inc., Molecular Devices, Inc., Natus Medical, Inc.,
Oracle Corporation, R2 Technology, Samsung MSCA, Sierra Atlantic, Inc., SpinX Technologies SA,
Tosoh Medics, Inc., VISX, Inc., producing end-user manuals and related literature for software and
medical-diagnostic products.
Hologic, Inc. (2003–2013), Santa Clara, California. Hologic is a leading developer, manufacturer, and
distributor of diagnostic and medical imaging systems. Worked as technical writer and publications
manager. Responsibilities included:
• Developing product literature for Hologic’s breast imaging products, especially the Cenova™ (CAD or
computer-assisted detection) and SecurView® (mammography and tomosynthesis display) product lines.
Documents included user guides, quick reference guides, service manuals, service instructions, DICOM
conformance statements, and related labeling.
• Managing writers and graphics support personnel. Directed planning, scheduling, writing, editing,
graphics, document design, production, and translation activities. Developed in-house policies and
procedures covering all phases of document development, review, and release.
• Developing local implementation of the single-source Author-it content management system to manage
product labeling for the Santa Clara office.
Dade Behring, Inc. / Syva Company (< 1996), Palo Alto and San Jose, California. Dade Behring, which
acquired Syva Company (a division of Syntex Corporation), developed, manufactured, and marketed
medical-diagnostic instruments and reagent systems to hospitals and clinical laboratories. Dade Behring
has since been acquired by Siemens AG. Worked as technical writer, publications supervisor, and
manager. Responsibilities included:
• Developing instrument-product literature, especially operator’s and service manuals, instruction guides,
and labeling. Other materials included marketing literature, clinical reports, and training programs.
• Managing up to ten writers and additional graphics and production support personnel. Directed
planning, scheduling, writing, editing, graphics, document design, production, and translation activities.
• Project management, especially for user-interface design, evaluation, and documentation. Designed
user interfaces for the company’s two most successful clinical analyzers, the Syva ETS® and MicroTrak
XL Systems.
• Creating and maintaining system-level specifications for new instruments and software applications in
development, including marketing requirements.
• Developing production control and approval systems to ensure integrity of literature manufacturing
processes.
EDUCATION
BA Biochemistry, BA Zoology, University of California, Berkeley
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