Customer Service High School
Resume:
Elizabeth Castaneda -Trevino
Laredo, Texas 78046
***.********@*****.***
SUMMARY
I am a determined and hardworking employee that is willing to
take on new challenges. My creativity will be a great
contribution to your department.
QUALIFICATIONS
Academic Qualifications: Texas A&M International University
Bachelor's Degree: Major: Criminal Justice, Minor: Sociology.
- My Criminal Justice degree has given me the knowledge
about our criminal justice system and its laws.
- My minor in Sociology has provided me with an open mind
when it comes to working with a variety of different people from
different backgrounds.
Office Skills: I can work with computer software's such as:
Microsoft Word, Excel, Power Point, and Adobe Photoshop.
Communication Skills: I work well with others and look forward to
working in teams. I am tedious when it comes to instructions.
WORK EXPERIENCE
2013-2013
Sergio Lozano Law Firm
Legal Assistant/Paralegal
Laredo, TX
This job allowed me to continue to expand my learning
experience in the area of Criminal Justice. I conduct legal
research in area of family, civil, criminal, family and federal
law, draft legal paperwork, communicate with clients about
upcoming court dates, and organize/maintain files.
2012-2012
Frontera Bail Bonds
Manager
Laredo, TX
I managed an office and kept files for each client that was
released on bond through Webb County. I kept the clients up to
date with their pending court dates and probation visits. I
hand delivered sureties to the Webb County jail and was on call
7 days a week for any client released in our custody.
2011-2012
Convergys
Customer Service Representative
Laredo, TX
Position at Convergys is technical support for Comcast
Chicago ip. I resolve technical issues regarding customer
Internet and telephone service.
2011 - 2011
Seasonal/Temporary Employee- Customer Service
Texas A&M International University- Bookstore
Laredo, TX
Helped customers do estimates in order to process their
financial aid monies, Re-stocked shelves with new shipment of
textbooks, and helped the customers find the necessary
textbooks for their classes.
2009 - 2010
AmeriCorps Representative- Community Service Initiative
Texas A&M International University - AmeriCorps
Laredo, TX
We helped needy families rebuild their homes; we worked with the
homeless coalition, and organized events to help needy families to
receive food and hygiene products if needed. We worked closely
with local programs such as: Bethany House, Food Bank, SCAN,
STCADA, and Texas Workforce.
The greatest accomplishment that I have received from working at
Tamiu AmeriCorps is that I got to get close to our community and
help families in need. The greatest experience I had was helping
them rebuild their homes and repainting them by joining partners
in the Bubble Home Project in Laredo. I had never gotten my hands
so dirty like that, but it was all worth it at the end. These
families appreciated it and I was happy to be there. Helping out
our community is one of my favorite things to do.
2008 - 2008
Circulation Desk Receptionist
Texas A&M International University - Killam Library
Laredo, TX
Check books in and out of the library, put books on reserve for
professors, and re shelve books once turned in.
2006-2012 All Star
Kids Child Care & Learning Center
Preschool Teacher Prek 3
Laredo, TX
Seasonal Employee for 6 years
Taught the children numbers, colors, sing-a-longs, shapes,
letters, and dances. Learning and play were one of the major
components throughout the day.
EDUCATION
2007- 2011 Texas A&M International University Laredo, TX
Bachelor's Degree in Criminal Justice
Internship with honorable Judge Oscar Martinez, 126
hours of work throughout my undergraduate degree. I
became very acquainted with the Civil Lawsuit and
Traffic department.
2003-2007 United South High School Laredo, TX
High School Diploma
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