Insurance Agent Office

Mary Anne Baldwin

s *** Eastern View Drive, Fredericksburg, VA 22405 s 540-***-**** s ********@***.*** s

Education

**/**** – 05/2013

Old Dominion University

Norfolk, Virginia

GPA: 3.97/4.0

Bachelor of Arts in English: Professional Writing

01/2011 – 12/2011

University of Mary Washington

Fredericksburg, Virginia

GPA: 3.75/4.0

Major: English: Literature

01/2008 - 05/2010

Germanna Community College

Locust Grove, Virginia

Associate of Arts in General Studies

GPA: 3.74/4.0

Employment

08/2013 – Present

GEICO Insurance

Licensed Personal Lines Insurance Agent

- Licensed in Virginia, Maryland, Pennsylvania, West Virginia, and North Carolina

- Answer inbound calls in a busy call-center with strict efficiency and quality guidelines

- Counsel customers on beneficial insurance options and necessary state regulations

- Maintain legal documentation of insurance changes and follow state-specific protocol for multiple states

8/2012 - 05/2013

Old Dominion University Peer Educator Program

Peer Educator

- Tutored undergraduate students in all levels of English, History, and Sociology

- Proofread academic writing in disciplines such as Engineering, Physics, History, and Literature

- Edited for clarity, style, grammar, organization, and accuracy.

08/2010 – 08/2012

Germanna Tutoring Services

Tutor

- Tutored English, Spanish, Math, Biology, Psychology, and History

- Authored and formatted multiple educational handouts published online and distributed within the institution

- Completed daily office duties such as filing, arranging appointments, answering phones, addressing student

issues, and creating documents

Skills Coursework

- Type an average of 85 WPM - Editing and Document Design

- Intermediate Spanish proficiency - Technical Writing

- Programs: - Writing in the Disciplines

-Microsoft Office Suite - Introduction to Public Relations

-InDesign - Advanced Composition

-Photoshop - Writing in Digital Spaces

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