Support Training

Anthony W. Greenwell (Tony)

***** **** ****** **.

Patterson, CA 95363

Email: **********@***.***

Cell: 510-***-****

Home: 209-***-****

Summary

I have worked in an Epic Environment for the past 8 years. I planned, designed, and tested Epic ADT/PRELUDE solutions in Epic 2009/2010/2012. I am proficient and have provided user support for Epic Ambulatory/Optime/Cadence/Resolute and Clarity supporting a 21 hospital healthcare system.

Education:

Bachelor of Science in Business Administration – University of Phoenix (Grad Date: June 2015)

Certification/Training:

Epic ADT/Prelude Certified 2009 (NVTs 2010/2012)

Technical Skills Summary:

Epic Cadence, Clarity, Ambulatory, ADT, Prelude, User Security (classes, menus and activities), Confirmation Records, Item Profiles/Defaults, Patient Work queues (including custom rule configurations), Facility structure set-up, EVS, Bed Planning log configurations, ADT and Prelude reporting, Workflow build, Category List Maintenance, Medicare Secondary Payor Questionnaire (MSPQ) build, and Release Authorizations.

Experience:

09/2010-09/2013 Epic ADT / Prelude Consultant

KAISER PERMANENTE HEALTHCARE – ADT Team (Regional)

• Certified in ADT and PRELUDE (NVT for 2012)

• Assisted with specific build/design/testing for MSPQ Readiness Project.

• Acted as system analyst to offer design, build and workflow expertise for optimization items for Epic 2010/2012 upgrade.

• Worked with Admitting & Revenue Cycle business partners to ensure system requests meet organizational/change management standards.

• Configured Environmental Services (EVS) module for 2 go-live sites.

• Aided in design of training curriculum and materials for EVS Reporting Workbench reports.

• Provided on-call support and triage for all ADT production support issues.

• Developed test cases for all assigned system changes in production.

11/2007-09/2010 Senior Analyst – Incident Informatics

KAISER PERMANENTE HEALTHCARE – Production Support Informatics (Regional)

• Developed and analyzed Clarity data extracts for Medical Record Merge Remediation Project.

• Responsible for go-live critical reports for 10 Epic Inpatient & Optime deployments across Northern California.

• Provided Remedy & Business Objects data extracts for Ad Hoc service requests needed to resolve Revenue Cycle Business needs.

• Performed end user training for Remedy Incident Tracking System and Tivoli Remote Control Monitoring tool.

10/2007-05/2009 Epic EMR On-Site Support Specialist

KAISER PERMANENTE HEALTHCARE – Facility Support (Service Area –Greater Southern Alameda Area (GSAA))

• Performed on-site support of Ambulatory/Inpatient/Cadence OP and IP departments for providers and clinical staff.

• Facilitated Epic user access for over 300 newly hired hospital staff and support personnel.

• Assisted with Epic application training for Ambulatory/Inpatient workflows.

07/2005-01/2006 Epic EMR Business Application Coordinator

KAISER PERMANENTE HEALTHCARE – Epic Implementation (Ambulatory – Santa Rosa, Rohnert Park)

• Support Lead for OP Chronic Conditions Management departments for Epic Ambulatory functionality.

• Support Lead for OP Lab Services departments for Epic Cadence/Ambulatory functionality.

• Support Lead for OP Pediatrics/Optometry departments for Epic Ambulatory functionality.

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