Customer Service Administrative Assistant

Amefil C. Curtis

**** *. ******* **, ***** Ana, CA 92704; ************@*****.***; Cell: 714-***-****

OBJECTIVE

To obtain a position with the federal government in which I can offer my knowledge and experiences as a team-player in a people-oriented

organization to allow me to utilize my positive interaction and strong organizational skills as well as where I can maximize my ability to work

well with people in a challenging environment.

QUALIFICATIONS

Pose active Secret Clearance as well as Classified National Security Information Courier Card. Currently working under the Department of

Homeland Security. Apply my multi-tasking and strong customer service skills, as well as working in a fast paced and ever-changing

environment with and the willingness to work efficiently and resourceful to show my office support professional experience and skills.

SKILLS

Filing and Data Archiving Excellent Customer Service Excellent Problem Solving Skills

ACT / Oracle / Outlook / Lotus Type 50-55 wpm / 10 key Telephone Reception

Microsoft Word & Excel Specialist Microsoft PowerPoint

CIS / NFTS Database

WORK EXPERIENCE

Department of Homeland Security Santa Ana, CA February 2012 -Current

(Secret Clearance-Active / Classified National Security Information Courier Card)

ASRC Primus Federal/ Clerk - Courier

• Create and validate scripting reports using excel spreadsheet to illustrate the status on case files.

• Search for the location of files using NFTS and CIS and Perform analysis on files, reports, and information systems or databases.

• Transfer out/in files to and from other FCO using the NFTS system and Authorized to transport classified national security info

• Merge and Consolidate multiple case files in to the primary A-file as requested

• Use the DHS vehicle to conduct courier services such as transport files and documents to any offsite location when required

• Use the database of NFTS to receive and send out file requests and create spreadsheets for DPR logs and log production in FOSS

• Keep records and logs of any incoming and outgoing files and mail and Distribute regular and special mail to appropriate persons

• Process and track mail and files sent out via UPS and USPS and prepares manifest for any files going to another department

• Respond to written and oral inquiries from other organizations, government agencies, providing information and assistance on

applications or other written inquiries on all aspects of immigration to their specific area of responsibility.

• Prepares boxes of files that need to go to retirement and filing documents into case files and perform file audits quarterly.

• Open, sort, and distribute all incoming mail, and maintain logs of all mail received and processed as well as outgoing mail.

• Pitch files in appropriate bins to be shipped or sent to correct departments and audit all files in CIS and ICE department

• Lifts moderately heavy items such as crates of files and record boxes weighting up to 50 lbs

• Conduct file searches and maintain files and use word processing software, database, spreadsheets and other work processing systems

Deutsche Bank Santa Ana, CA September 2012 –January 2013

Mortgage Loan Document Review Clerk

• Updating and adding mortgage information into the internal system.

• Reviewing mortgage files for completeness and accuracy communicated orally to express complete ideas as they relate to loans

• Compare information in the system against the information listed on the actual documents

• Coding the document and system based if handling a federal bank loan verses a non-backed federal loan.

• Flagging errors and discrepancies and Data Entry primarily using 10-key

• Performed a variety of servicing, data entry, preparing correspondence, filing, and researching and retrieving loan information.

Office Team Temporary Agency Irvine, CA October 2006-October 2011

Administrative Assistant /Office Clerk/Receptionist/ Data Intake/Billing

• Updated and created excel spreadsheets when needed as often as company information changes

• Used and created multiple spreadsheets and made multiple pivot tables for each excel workbook as well as creating master

spreadsheets, linking certain spreadsheets and inputted formulas as needed

• Researched various websites to acquire correct information to update spreadsheets

• Completing COO and Directors expense reports as well as received payment and recorded receipts for services

• Managed and maintained executives' schedules and appointments and maintained and updated appointment calendars

• Taking minutes during weekly meetings and updated new and existing contact information in Lotus Notes program

• Prepared invoices, reports, memos, letters, financial statements and other documents, with word processing and the database

• Entered and maintained medical record findings of study activity including health records and lab work in the company database

• Heard and resolved complaints from customers and public and sent out mail through FedEx and correspond through outlook email

• Create and remove Efax accounts as needed as well as order supplies and maintain the supply closet and office

• Distribute invoices and mail to correct persons and help work on projects as needed opened cases to put in the data base with correct

and updated information

• Input medical workers comp case files in to system and distribute out to appropriate doctors and reviewers by a certain deadline

• Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating computers and work

with medical documents and cases and prepared responses to correspondence containing routine inquiries

• Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution

• Filed and retrieved corporate documents, records, and reports and maintained records

• Analyzed data to determine answers to questions from customers or members of the public

• Provided information about establishment such as location of departments or offices, employees within the organization

• Performed general office duties such as ordering supplies, maintaining records and performing basic bookkeeping work

• Handled phone switchboard, answered, screened, forwarded, provided information, took messages and scheduled appointments

Kelly Services Temporary Agency Orange, CA April 2009-June 2010

Insurance Coordinator/ Administrative Assistant/ Order Processor

• Maintained required records of study activity including health records and lab work evaluated and interpreted collected study data

• Checked study activities to ensure compliance with protocols, local, federal, state regulatory and institutional polices

• Arranged for research study sites and determined staff or equipment availability

• Assessed eligibility of possible subjects through review of medical records and discussions with physicians and nurses

• Collaborated with investigators to prepare presentations or reports of clinical study procedures, results, and conclusions

• Communicated with laboratories or investigators regarding laboratory findings

• Contacted outside health care providers and communicate with subjects to obtain follow-up information

• Prepared invoices, shipping documents, contracts, reports, memos, letters, financial statements and other documents, using

word processing, spreadsheet, database, or presentation software and scanned copies of orders received or post orders on records

• Answered phone calls, directed calls to appropriate parties or took messages and received and respond to customer complaints

• Conducted research, compiled data, and prepared papers for consideration and presentation by executives and committees

• Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution

• Performed general office duties, such as ordering supplies, maintaining records and performing basic bookkeeping work

• Utilized computer applications (Oracle, Lotus Notes, Excel, Word) to efficiently complete all tasks

• Obtained customers' names, addresses, and billing information, product numbers, and specifications of items to be

• purchased and entered this information on order forms and Filed and retrieve corporate documents, records, and reports

• Informed customers by mail or phone of order information, such as unit prices, shipping dates, and any anticipated delays

• Verified customer and order information for correctness, checking it against previously obtained information as necessary

• Directed specified departments or units to prepare and ship orders to designated locations

• Checked inventory records to determine availability of requested merchandise

• Reviewed orders for completeness according to reporting procedures and forward incomplete orders for further processing

Williams Sweeping Services Santa Ana, CA January 2003 – April 2008

General Office Coordinator (Seasonal)

• Prepared and filled up bids, applications, contracts and other activities

• Compiled, copied, sorted, and filed records of office activities and business transactions

• Utilized computer applications (Excel, Word, Power point) to efficiently complete all tasks

• Answered telephones, directed calls and took messages

• Completed and mailed bills, contracts, policies, invoices, and checks

• Entered the data in to the company’s programmed system

• Created, modified and maintained excel spread sheets to update customers information and tapes

• Handled incoming and outgoing calls and inputting data using 10 key

EDUCATION & CERTIFICATIONS

Santa Ana College & Orange Coast College Santa Ana, CA/Costa Mesa, CA

Associate of Arts, Business Administration December 2014

Taller San Jose Office Careers Academy Santa Ana, CA

Certification in Microsoft Word June 2008

Certification in Microsoft Excel August 2008

Contact this candidate