Process Manager

PROFICIENCIES & SKILLSETS

Project Management (Governance) Structure Governance

Capital Planning Investment Council Records Management

(CPIC) Asset Management

IT Project Governance Systems Development Life Cycles (SDLC)

Financial Analysis

Schedule Management

PROFESSIONAL EXPERIENCE

• Capital One (Knolls), Richmond, VA 7/2013-

Present

Process Manager/Business Artifacts Control Office

• Process writer to three agile sprint teams. Responsible to creating and maintaining all process

and procedure documentation for agile teams by working with Business System Analyst and

Quality Services testers.

• Horizontal Process Manager for the Strategy and Analysis division.

• Responsible for coordinating the alignment of 189 Capital One processes between three product

groups (Loan & Leasing, Payment Operations and Treasury Services). Coordination required

reviews of process artifacts with Process Engineers and Product Group Managers to ensure

processes meet the banking standards of Capital One and the Federal Government. Created

detailed process tracker to monitor all artifacts (756) within each process. Created weekly

power point decks to present findings and update status to Managers and Directors. Completed

project in three months.

• Responsible for coordinating the alignment of 631 process procedures. Created a procedure

tracker to ensure the artifacts and naming aligned between two databases. Coordinated

procedure reviews with Process Managers and Product Group Managers to review each

procedure for accurate alignment and documentation. Presented weekly updates to Managers

and Directors.

• Designed and published an intranet website for the Quality Improvement Circles (QIC) team.

Designed logo, created working links and FAQs for site. Maintained site calendar and

coordinated leadership meetings for team. Maintained all aspects of QIC site and served as site

administrator.

• Capital One (West Creek), Richmond, VA 3/2012-7/2013

Operational Analyst/Supply Controller

• Supply Controller for six divisions at Capital One.

• Trained new Project Resource Managers to use the Clarity database regarding the Supply

Demand Forecasting Process and Expectations.

• Created monthly Business Day reports with charts to show where we stand as a business. Data

is utilized by Demand to perform Slotting, Scoping and Decisioning. Data is also utilized by

Strategy and Analysis to inform Strategic Planning and to map out future Supply Needs and

feasibility.

• Coordinated, consolidated, validated, analyzed and archived PRM's forecasts by pulling data

from clarity

and creating reports using pivot tables.

• Maintained project data by creating a monthly validation and metrics cycle with PRMs to

review projects that are not within business standards.

• Consulted w/ PRM and Platform Owners regarding the need for OBS Changes and acquire the

needed approvals. Represented Platforms at OBS Governance meetings for any platform

structural changes within the division. Informed PRM's of process change and organizational

changes that impact their platforms.

• Alignment of Capacity Orders and Change Request to ensure all estimates and forecasts align

and reports are up to date and accurate for business decisions.

• Coordinated initial mapping of all resources within Capital One. Maintain mapping for all

resources for accurate projections and actuals for various reporting.

• Maintained Master Contact List for all of Capital One (West Creek). This list includes all

Divisions, Platforms, Platform Groups, PRMs, Supply Controllers, etc. List is to be a direct

reflection of the Clarity database (system of record) at all times.

• Monthly Data Quality Dashboard reviews with PRMs to track past, present and future

availability and allocation of resources. Compared Change Request and Capacity Orders with

new Demand and provide reporting for business decisions.

• Informed Platform Owners of their current status and future opportunities by providing high

level and detailed reporting regarding Platform State.

• Grant Thornton GPS, Alexandria, VA 12/2006-

12/2011

Resource Analyst/ProStaff Database Administrator

• Analyzed data and provided hours and revenue projections for business accounts using reports from

ProStaff database, and leveraging data in Microsoft Excel by using Pivot tables.

• Flagged ending engagements and prepared employees for transition by working with engagement

managers to ensure assignment information forecast accuracy.

• Analyzed data from schedule verses actual hours reports to ensure hours charged to the correct assignments.

• Developed a proposal database to track new proposals and volunteers using Microsoft Access,

Excel and Survey Monkey.

• QA and input forecast projections, also provided resources to leaders with available reported hours.

• QA and provided all weekly reports to resource leaders to track employee utilizations using pivot

tables in Microsoft Excel.

• Prepared and executed CPIC training plans for Federal Project Managers and the ITPMO staff using

Microsoft Project and PowerPoint.

• Documented Certification and Accreditation (C&A) Systems Security Plan (SSP) and the Privacy

Impact Assessment (PIA).

• Worked with our IT department and Taylor Made Software to implement ProStaff as our forecast

projections database using Microsoft Project and Visio.

• Resolve all system issues as Prostaff database system administrator.

• Developed a process to train all employees before ProStaff access is granted using Microsoft Visio,

Project and PowerPoint. Implemented a database for training, security training, all access

levels, users and administrators, and system upgrades.

• Updated and maintained weekly reports to the Department’s SharePoint site.

• Administered and maintained Resource Management and Recruiting database on SharePoint site.

• Henkels & McCoy Inc., Lorton, VA 7/2004-11/2006

Project Coordinator

• Managed a team of IT developers in the development and implementation of integrated Microsoft

solutions that provided data warehousing and data verification for the firm’s government compliance

of the Lobbying Disclosure Act (LDA) process.

• Managed weekly accounts for a multimillion dollar government contract with the Department of State

using Microsoft Excel, Access and Project.

• Created and maintain monthly invoices for government contracts with customer using Microsoft

Access and Excel.

• Developed a database for revenue and billing to ensure accurate tracking using Microsoft Excel and

Microsoft Word.

• Managed weekly estimate vs. actual revenue and cost of government contracts using Microsoft Excel

and Access.

• Coordinated monthly conferences with the customer to ensure accurate billing and payment.

• Developed and controlled detailed project schedules based on deliverables and milestones using

Microsoft Project and Excel.

• Planned and scheduled project work breakdown schedules (WBS) and resources using

Microsoft Project.

• Acted as the liaison between the Federal technical team and firm software developers in order to

manage stakeholder expectations.

• Setup weekly meetings with the project managers to review the estimated and actual tracking of

the projects’ revenue, cost, and labor hours using Microsoft Project, Excel and Access.

• Opened daily projects in company database by inputting contract information and creating a budget

to track actual and estimated revenue and cost.

• Daily data entry of employee’s time and pay for the entire division of 60 employees.

• Supervised local services group for small local projects by coordinating morning kick-off meetings,

scheduling, materials, and safety briefs.

• Analyzed funding needs for current requirements and planned growth for future planning purposes.

• Managed performance measurement in direct support of projects to develop performance measures,

goals, and assessments.

• Maintained yearly database for safety, training.

• United States Marine Corps 9/2000-9/2004

• Four years of military experience in project management, leadership, team building and

problem solving.

• Coordinated travel for government personal by acquiring flight reservations, rental cars and hotel

accommodation within budget limits.

• Administered daily customer service support for complex organizations, supporting over 200

personnel for daily operations in support of their assigned mission.

• Recorded and maintained all financial transactions for Requirements Division.

• Maintained correspondence and coordinated databases using access and excel.

• Managed the government credit card account for authorized individual quarterly spending limits

of 50 thousand dollars in accordance with all rules and regulations pertaining to the

U.S. Government.

• Controlled all classified documents for Marine Corps Combat Development Command.

TECHNICAL SKILLS

Applications ~ Databases ~ Design/Development Tools ~ PM Tools ~ Web Tools

Applications - Adobe Acrobat 9.0, Meeting Room Manager 7.0, MS-DOS, MS Office Suite 97, 2000,

2003,

2007, 2010 (MS Project, MS Excel, MS Power Point, MS Access, MS Word, MS Outlook,

ProStaff Assignment Planning, Clarity Operations and Management System, Version One

Databases - Access 2003/2007/2010, ProStaff Assignment Planning Database (Administrator),

Clarity Operations and Management System

PM Tools - Microsoft Project, Clarity Operations and Management System

Web Tools - Internet Explorer 6.0/7.0/9.0, MS SharePoint 2005/2007/2010

SOFT SKILLS

Communication Skills ~ Conflict Resolution ~ Team Building ~ Creative Problem Solving

Communication Skills - Strong written, oral and interpersonal communication skills.

Conflict Resolution – Rationally and effectively resolve conflicts within the project. Capable of managing

stakeholder and project team expectations.

Team Building - Proven abilities in building effective teams with diverse groups of people and

personalities

Problem-Solving - Adept in identifying and mitigating problems, risks or impediments; creating and

implementing alternative solutions in crisis or stressful situations on high visibility projects.

EDUCATION

• John Marshall High School; Richmond, VA; 2000; High School Diploma

MILITARY EDUCATION & TRAINING

• Administrators School

• Financial Management Course

• Fundamentals of Leadership Program

• Senior Leadership Course

• Corporals Leadership Program

• Technical Writing Skills Course

• Public Speaking Course

Eric Harris 3306 Lamb Avenue, Richmond, VA 23222 (C) 804-***-**** ************@*****.***

Inactive/TS Clearance

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