Sales Customer Service
Resume:
David Crayton
Surprise Az 85388
**************@*****.***
First American Home Buyers Protection, Phoenix,AZ
Inbound Sales ( July 2011 to Current )
Real Estate Sales
SMC Promotions, Phoenix, AZ
Account Executive (June 2010 to July 2011 )
Marketing home based business, providing customer service.
United Recovery Systems, Phoenix, AZ
Collector (April 2009 to February 2010)
Collecting payments, setting payment arrangements for past due balance
South Side Plumbing, Stockton, CA
Dispatcher (January 2008 to July 2008)
Outside sales, generating business, residential repairs (installing toilets, faucets, water heaters, sewer
repair). Droping off materials at job sites.
Cal Steam Plbg Supply, San Rafael,CA
Warehouse Manager /Inside Sales ( May 1994 to Dec 2008 )
Objective To be able to utilize my leadership and interpersonal skills in a full time position in inside sales,
warehouse manager, plumbing, and general maintenance.
Summary of Qualifications Thirteen plus years in the plumbing industry selling wholesale plumbing
products.
Strong leader and team builder skills.
Efficient, detail -oriented, highly organized.
Excellent interpersonal skills, phone manner, office etiquette.
Able to work under pressure efficiently and carefully.
Proficient with word, excel, mainframe 400 and windows.
Thorough knowledge of sales and online advertising/Internet media.
Exceptional ability to work in a highly competitive sales environment.
Uncommon confident negotiator and ability to 'close the deal'.
Experience
Cal-Steam Plumbing Supply, Emeryville, California
Inside Sales (January 2003- December 2007)
Responsibilities include answering phones, pricing out fax and e-mail quotes. Introducing and promoting
new product line. Researching new products on the market. Resolving customer plumbing issues.
Attended new product seminars. Reduced profitability losses remarkably through excellent customer
service. Contributed to a positive team environment in the store. Provided exemplary customer service
and ensured that others followed suit. Strong problem solving and negotiation skills. Strong ability to
effectively present information and respond to questions from groups of managers, clients, customers, and
the general public. Communicate via phone calls and written correspondence to clients and potential
clients.
Cal-Steam Plumbing Supply, San Leandro, Emeryville, San Rafael California
Warehouse Foreman (May 1994-January 2003)
Shipped high volume of orders daily, followed all procedures and kept good records. Developed extensive
knowledge and skill in plumbing supplies. Inventory control, dispatched deliveries. Trained new
employees on product codes and certified employees on the forklift. Monitored staff success and coached
them to help them achieve company expectations. Ensured that others followed suit. Supervised a team of
15 members. Maintained 95% inventory accuracy rating. Performed daily management of orders in
process to ensured timely shipment. Monitored staff success and coached them to help them achieve
company expectations. Developed a sales-focused store sales staff and ensured that new staff are
thoroughly trained and oriented to company standards. Exceptional ability to sort, check, count, and
verify numbers. Sound ability to understand and follow safety procedures. Thorough knowledge of light
equipment operation and maintenance. Great experience with UPS, DHL, AIT, FedEx and LTL
shipments. Sound ability to lift and manipulate heavy objects. Prepare bills of lading; check items to be
shipped agincoming materials and compares information on packing slip with purchase order to verify
accuracy of shipment; may process return shipments from customers. Sort, counts, package, label, insure,
unpack, and log inventory which is shipped. Inspect shipments for damages or defects; record
discrepancies or damages and notify supervisor and/or purchasing personnel. Operate dolly, pallet jack,
and/or forklift in loading and unloading supplies and equipment; operate shrink wrap machine; operate
company vehicle to deliver shipments; assist in routine maintenance of equipment and shipping area; lock
warehouse and set alarms.
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