Human Resources Management

RICHARD P. SPEID Email:

*******.*****@*****.***

*** ********* ******, #*** *****: 404-***-****

Atlanta, GA 30313 Cellular: 301-***-****

HEALTHCARE EXECUTIVE SUMMARY

Clinical Administrator

Innovative and result driven leader focused on achieving exceptional results in highly competitive environments that demand

continuous improvement. Experienced in driving operational, human resources, clinical, revenue cycle management, patient service

improvements processes, while building partnerships with key business decisions makers. Consistently increased the quality of

patient care, reduced operating costs, developed long range strategic plans, governance structure and objectives for practice

management, surgical services and primary care. Areas of expertise in:

•

• •

Process Implementation and Optimization Patient Relations

• •

Developed Operational Operational & Strategic Planning

Budgets/Forecasting

• Performance Measurements Indicators

• Implement & Execute Market Plans

• Business Development & Growth

• Project Management

• Revenue Cycle & Financial Management

• Productivity Improvement

Known to be highly analytical, decisive with strong building and motivating cross functional teams that exceed business expectations.

Participated in business development, growth, expansion to determined goals and objectives. Excellent conceptual knowledge in

strategic planning, market intelligence, innovation trends, and performance management principles.

PROFESSIONAL EXPERIENCE

National Capital Nephrology, Washington DC August 2002 December 2013

Practice Administrator & Consultant

Responsibilities included the management and delivery of quality healthcare services by effectively and efficiently planned,

coordinated, directed and controlled the activities of the practice. Created innovative solutions within a financially

constrained environment and achieved agreed goals.

Organized the functions and operations of the practice through appropriate departmentalization and delegation of duties

and established formal means of accountability from those to whom duties have been delegated.

Enhanced operational effectiveness, emphasized cost containment without sacrificing efficiency, patient satisfaction,

innovation and the quality of patient care and outcome.

Coordinated workforce management objectives, hiring, coaching, and firing employees. Oversaw all areas of regulatory,

HIPAA, OSHA compliance and medical staff credentialing requirements, managed care rates negotiations and contracts.

Monitored key performance metrics and ensured that the practice utilization processes are maximized throughout and

minimized patient waiting. Ensured that clinic processes are reviewed and designed to maximize scores on patient

satisfaction surveys.

Ensured practice stayed within compliance with all regulatory, federal, state agencies governing health care delivery and the

rules of accrediting bodies. Continually monitored operations, programs, and physical properties. Implemented appropriate

changes for efficiency and productivity.

Reviewed the profitability of the practice as a whole as well as all office locations as it relates to maximization of overhead

expenses, cost savings measures, accounting, budgets, internal controls and streamlined professional growth.

Maintained strong relationships with key support areas within the system, including the accounting/finance, patient

billing/collections, ancillary services/surgery, human resources, and facilities management and information services.

Developed and managed practice's in house billing and collections department increasing revenue from deficit to over 100%

accounts receivable in 2 years of management maintained a 98 99% AR annually.

Increased revenue/collections established practices by $2.5 million in two years by streamlining IT and implementing

Centricity EMR systems and processes that was not yet automated.

Cont/

RICHARD P. SPEID

Resume page 2

THERACARE WELLNESS CENTER, Falls Church, VA May 2001 July 2002

Clinical Administrator/COO

Developed Theracare Outpatient Rehabilitative programs from groundwork to operational. Worked with the governing body, clinical

and administrative staff to meet strategic and operational goals for outpatient services. Developed and managed program budgets to

ensure financial integrity. Supervised 10 FTE professional treatment team and 6 FTE program support staff to ensure efficient,

effective operations.

Participated in the acquisitions, negotiations, designs, and built out of a distinctive office space for comprehensive

outpatient rehabilitative services.

Established goals and objectives, budget guidelines, staff utilization, program development and marketing initiatives.

Implemented policies and procedures for facility regulatory compliance and approved by the state and CMS guidelines.

Developed and implemented business growth strategies, managed care contracts, physician relationships and events.

Oversaw the effective coordination and effective management of all human resources activities such as policy development,

community hospitals and physicians relationships.

Oversight of all internal committees, the purchase of and provided ongoing mechanisms for management of clinical

equipment and material resources that are used to provide patient care. Partnered with medical center’s lead physicians as

well as hired 3 medical officers.

APS HEALTHCARE, INC. Bethesda, MD August 1998 April 2001

Sr. Compliance & Financial Reporting Analyst

Oversaw and evaluated monthly, quarterly and annual service performance measurements and ensured timely oversight of

delegated behavioral health and quality improvement programs.

Reviewed Quality Control data and prepare a summary for review by senior executives.

Evaluated and administered standards for quality reporting and compliance with performance reporting with regulatory

bodies.

UNITED HEALTHCARE Formerly (MAMSI) Rockville, MD May 1992 August 1998

Provider Relationship Manager

Effectively recruited healthcare providers in assigned geographic territory to become contracted providers of the network.

Provided continuous training and site visits to providers regarding member benefits, claims processing, coding guidelines

and quality improvements. Oversight of negotiating and renegotiating simple and complex contracts for cost reduction

using appropriate reimbursements methodology.

.

GEORGE WASHINGTON UNIVERSITY MEDICAL FACULTY ASSOCIATES, Washington, D.C. August 1989 April

1992

Supervisor, Patient Financial Services

Managed the day to day departmental patient accounting activities all aspects of revenue cycle operations including coding,

charge entry, payment posting, claims resolution, self/payment accounts. Reviewed management reports on aging

outstanding insurance claims. Maintained and operated patient best practice accounting methodologies.

EDUCATION

UNIVERISITY OF SOUTHAMPTON, Hampshire. UK

BS, Concentration in Business Management

CORF Business Management Training, AZ

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