Information Technology Management
Resume:
Emmanuel Etonga
Work Experience
Legg Mason
IT Auditor / Internal Audit
. Assess the design and operating effectiveness of select overarching
ITGC and application controls in accordance with SOX404 for the
following systems: Hyperion, PS Financials / HRMS, CorpTax, SAP
Business Objects, ADP Pay Expert, Portia Recon, FundLinx, Magnitude,
Traverse.
. Perform Non-Sox (Advisory) audits within the following environments:
o Mobile Device Security (Workstations & Cellular Devices)
o AUM ( Assets Under Management)
o Navisite (Third Party Vendor)
Accomplishments:
. Participate in the planning, organization and execution of audits
including the initial interview of key personnel.
. Present to area management the results, recommendations and
conclusions of audit reviews.
. Maintain effective communications and relationships with PO's and
staff of areas under review.
. Successfully complete all assigned projects / audits prior to
deadlines.
Trainings Completed:
. MISTI: IT Audit School
. MISTI: Intermediate IT Audit School
. ISACA: IT Audit Boot-Camp
Micros Systems
6/11 - 8/12
Customer Support Analyst/E-Business Group
Mymicros.net: A web based enterprise system which provides access to back
office, data warehousing, business intelligence, and hosted point-of-sale
applications and content.
. Analyzed and troubleshoot customer help tickets in both production and
test environments.
. Provision role based access on a need-to-know basis to select users.
. Consistently provided functional assistance to end users on
mymicros.net modules, tasks, and applications.
. Successfully resolved ICare help ticket issues: CRM module designed to
manage gift cards.
. Guide users through myinventory application to resolve inquiries
concerning discrepancies in financial reports.
. Routinely attended weekly training to stay abreast of new features
seen in version upgrades.
. Consistently exceeded daily and weekly resolution quota by effectively
applying predefined solutions.
. Routinely retrieved information from Oracle database using SQL.
. Use of data retrieved from Oracle database to review/monitor logs in
debug mode once connected to Application Server.
. Assisted with exporting daily SAP transactions to select vendors.
Education
Towson University, Towson, Maryland
Expected 5/14
M.Sc. Applied Information Technology: Information Security & Assurance
Focus
. GPA: 3.4/4.0
Towson University, Towson, Maryland
5/11
B.Sc. Accounting Major
CISA Certification (Planning to sit for exam in June 2014)
Affiliations
. Institute of Internal Auditors: General Member
. ISACA: General Member
103 M Windy Falls Way
Cockeysville MD, 21030
Job History
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