Customer Service Manager

Ross Noonan

*** **** ******, ******* **. 705-***-****

****.******@*****.***

Education:

Certified Engineering Technologist (CET) Georgian College, Barrie On

Additional Qualifications:

ISO 14001 Lead Auditors Certification

ISO 9000 Internal Auditors Certification

ISO 9001:2000 Transition Certification

NACE Certified Level 1 Coating Inspector

Government Certified Health & Safety Representative

Work Well In-House Auditing Course

General Machining (Georgian College)

CNC Machining & Quality Control (Georgian College)

Effective Time Management Courses

Work Experience:

Jebco Industries Inc. Barrie, Ontario. March 2012 to January 2014

Position: Quality Manager – Health & Safety Administrator

Administrated complete ISO Quality Management System (QMS). Setting quality assurance compliance

objectives to achieve targets, while promoting performance improvement and quality assurance programs

throughout the organization. Maintaining documentation and control procedures to meet ISO standards.

Created an environment of continuous improvement and challenged the employees to do the same, so that

the way in which work is performed continues to be the most efficient and effect ive as possible. Perform

supplier quality audit, internal audits, CWB Welding Audits and ASME Audits.

Health & Safety Administrator responsible for all new employee orientations, and developed material for

these presentations, recommended measures to help protect workers from potentially hazardous work

methods, processes or material, took every precaution reasonable in the circumstances for the protection of

the worker. Coordinated, updated and maintain training programs and services. Coordinated and Co -Chair

Health and Safety meeting as required.

Prepared incident reports and distributed as necessary for follow-up investigation. Update, maintain and

monitor OH&S training courses and records (i.e. Forklift, Aerial Lift, Overhead Crane, Confined Spaces and F all

Arrest. Reviewed Health & Safety Manual annually, ensured a safe and healthy work environment by

complying with policies, standard practices and programs in keeping with Occupational Health & Safety

legislations and regulations. Maintain the integrity and accuracy of information management systems.

Work Experience:

Rona Inc. Collingwood, Ontario. August 2007 to Jan 2012

Position: Department Manager

Electrical, Hardware, Building Materials, Kitchen & Bath, Moulding & Millwork, Windows & Doors, and Project

Desk, Complete day to day operations of a large 53000 Sq. Ft. retail box store including opening and closing,

balancing cashier tills daily, balancing main vault twice daily, staffing & scheduling, booking of weekly flyer

products, daily ordering, special orders, quoting windows & doors, cycle counts, merchandizing, and giving

great customer service.

Work Experience:

Water Depot Incorporated Barrie, Ontario December 2005 to July 2007

Position: Plant / Quality Manager

Complete set-up of a new 50,000 Sq. Ft. Production / assembly plant. Managed all daily activities for

production, assembly, purchasing, human resources, inventory control, plant maintenance, shipping &

receiving, and customer service. Implemented complete Health & Safety program including manual and all

employee training. Implemented complete Quality Management System including all document ation, quality

manual, franchise training and quality audits, Monthly production reports, production time studies,

production productivity reports, developed job operating procedures, quality reports and the efficiency of

overall plant operations

Work Experience:

Qualified Metal Fabricators Ltd., Etobicoke, Ontario. June 2001 To December 2005

Position: Plant / Quality Manager

Complete day to day operations of an 115,000 Sq. Ft. fast paced production metal fabricating shop, 125

employees and a growing reputation for quality and on time deliveries. Managed and over seen overall plant

operations including manufacturing, quality, manufacturing engineering, human resources, paint line, outside

processes, scheduling, Dealing with all outside agencies ( MOE, MOL) Administrated complete health and

safety program. Made recommendations to improve productivity, quality, and efficiency of operations by

using reverse manufacturing on production processes to find bottle necks and improve the bottom line.

Familiar with a wide variety of field concepts, practices and procedures, and rely on my extensive experience

and judgement to plan and coordinate a number of projects at one time.

Work Experience:

Roselight/ Schubert Advanced Lighting, Peterborough On. January 1996 To June 2001

Position: Plant / Quality Manager

Plan, organized, direct and controlled all operations of manufacturing, Ensured that all manufacturing

functions operated in full compliance to our quality system, Managed all WSIB claims and worked with WSIB

to ensure a quick return to work program, Created & implemented a complete Occupational Health & Safety

Manual Including training, Ensured that all labour and environmental regulations & legislation’s were

followed, Developed and implemented efficient use of material, labour and equipment to meet production

targets in metal fabricating, stamping, forming, spinning, welding, painting and complete assembly line.

References & Written Recommendation Available upon Request

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