Customer Service Administrative Assistant

Monique Ledezma *** Shannondale ln Spring, TX ****8 832-***-****

*************@*****.***

OBJECTIVE

(Desire a position in Healthcare Administrative Support, Clerical and or Medical Receptionist)

PROFESSIONAL EXPERIENCE SUMMARY

Ten years progressive personnel & administrative assistance experience with related progressive

customer service experience in private & government sectors. Experience in medical setting, Multi-media,

-task and -people talented.

BILINGUAL (English/Spanish) FLEXIBLE DEPENDABLE

ACHIEVEMENTS

–November 2009 CUSTOMER SERVICE REPRESENTATIVE II

September 2006

City of Houston - Public Works & Engineering - Planning & Development Services – Code Enforcement –

Sign Administration

Daily administrative support & PBX reception duties for inspections operations of Sign Administration in

the nation’s 4th largest city. Field queries from general population of 2,242,200+ citizens. Field requests

for & schedule execution of footing and construction final inspections from 250+ locally-licensed sign

contractors. Coordinate execution of inspections with pool of 19 field Inspectors & 3 Senior Inspectors via

custom MS Excel spreadsheet & MS Outlook e-mail application. Track, input, and maintain daily Inspector

vehicle mileage via custom MS Excel spreadsheet. Field & reply to contractor requests for outstanding

projects reports. Personal Administrative Assistant to Administrative Manager. Primary back-up for

Personal Administrative Assistant to Division Manager. Bilingual - provide telephonic & in-person

customer service in Spanish, and translations as needed.

MEDICAL FRONT DESK SPECIALIST June

1999 - September 2002

KSF Orthopedic Center, P.A. - Houston, TX

Verified insurance, processed co-pays, posted payments, & balanced daily batches for 40 room

orthopedic clinic staffed by 10 Orthopedists, 10 Nurses, and 10 Nurse Assistants, with a daily patient load

of approximate 320. Managed patient in-&-out log . Managed scheduled & walk-in appointment log.

Prepared next-day charts. Tracked referrals.

Bilingual - provided telephonic & in-person customer service in Spanish, and translations as needed.

HUMAN RESOURCE ASSISTANT

October 1996 - January 1998

Avance, Inc. - Houston, TX

Managed new hire orientation. Verified previous employment & conducted back ground checks.

Managed & provided personal assistance with insurance open enrollment & 401K questions. Handled

Workman's Compensation claims and issues. Tracked employee files discreetly.

Bilingual - provided telephonic & in-person employee assistance in Spanish, and translations as needed.

RELATED SKILLS

• OFFICE - P.C.: Windows; MS Office Suite - Excel, Outlook, Word; Internet

• PBX: Avaya 7407 Plus

• GENERAL: Telefax, Typewriter, Copier

EDUCATION

• One semester in Information Technology, North Harris County College

• Diploma, Spring High School, Spring, TX – General Studies

Class of 1994

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